Motorola Community

motorola one Phonesmotorola one macro
All Forum Topics
Options

12 Posts

03-06-2018

AR

41 Signins

309 Page Views

  • Posts: 12
  • Registered: ‎03-06-2018
  • Location: AR
  • Views: 309
  • Message 1 of 19

Stopped recieving OTA updates -RETAR channel

2020-09-28, 22:58 PM

Hello

Up to the July update I was getting all the security updates a couple of days after they became available like is expected. About a month and a half ago changed my ISP and had to perform a factory reset.

Still havent recieved the "bugfix" update released a couple of weeks ago (PMD29.70-85) for all users and now the September Security Patch update is starting to roll out, but doubt I'll get it.

Already re-registered my device in the site, performed a clean factory reset, tried with Lenovo Smart Assistant, etc and still wont update.

Is it something specific to the softare channel? a bug in the July update that prevents getting OTA updates? (it was the first time doing a factory reset on this device), changing the ISP?

Any advice would be welcome

Thanks

Reply
Options

41 Posts

06-08-2020

IN

312 Signins

305 Page Views

  • Posts: 41
  • Registered: ‎06-08-2020
  • Location: IN
  • Views: 305
  • Message 2 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-09-29, 5:16 AM

There is no need to worry.My phone is also running currently on July security patch.(PMDS29.70-81-5).My software channel is RETIN.After that no August patch was released.However a stability update was released for some countries like Brazil.Now,devices in Brazil are receiving September security.You will definitely receive it.Just hold on.Factory reset doesn't affects software updates.

Reply
Options

12 Posts

03-06-2018

AR

41 Signins

309 Page Views

  • Posts: 12
  • Registered: ‎03-06-2018
  • Location: AR
  • Views: 309
  • Message 3 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-09-29, 19:37 PM

I'm in the Latin American telegram group and all users already recieved the bugfix update released a couple of  weeks ago and started getting the september security patch this week. Except most users on the RETAR channel and a few ones from the OPENPE channel that are still on november 2019 patch (but apparenly its something carrier-specific on that channel) 

Hopefully the same doesnt happen to users in Argentina on the retar channel as well 

Reply
Options

2923 Posts

02-11-2016

US

3016 Signins

57796 Page Views

  • Posts: 2923
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 57796
  • Message 4 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-09-30, 21:41 PM

@ ecabra01 wrote:
 

 

I'm in the Latin American telegram group and all users already recieved the bugfix update released a couple of  weeks ago and started getting the september security patch this week. Except most users on the RETAR channel and a few ones from the OPENPE channel that are still on november 2019 patch (but apparenly its something carrier-specific on that channel) 

Hopefully the same doesnt happen to users in Argentina on the retar channel as well 

 

Hello, sorry I didn't get back to you sooner. The September security update should be available to you as of today 9/30 for retar.

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

2923 Posts

02-11-2016

US

3016 Signins

57796 Page Views

  • Posts: 2923
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 57796
  • Message 5 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-09-30, 21:43 PM

@ Hrishabh wrote:
 

 

There is no need to worry.My phone is also running currently on July security patch.(PMDS29.70-81-5).My software channel is RETIN.After that no August patch was released.However a stability update was released for some countries like Brazil.Now,devices in Brazil are receiving September security.You will definitely receive it.Just hold on.Factory reset doesn't affects software updates.

 

Hello, I'm sorry to see your device is still on the July update. Let me see what I can find out about your region. I'll update you as I get more information.

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

41 Posts

06-08-2020

IN

312 Signins

305 Page Views

  • Posts: 41
  • Registered: ‎06-08-2020
  • Location: IN
  • Views: 305
  • Message 6 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-10-01, 3:45 AM

Yes please check. My software channel is RETIN. I haven't received the bug or stability update which was released for RETBR on 14 September 2020. Also September security update hasn't arrived yet.

Reply
Options

2 Posts

09-26-2020

RS

4 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎09-26-2020
  • Location: RS
  • Views: 35
  • Message 7 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-10-01, 7:06 AM

Hi, how do you now when the update was released?

You say that update was released 14 September. 

Is there any site that provide that kind of information?

Thanks. Cheers.

Reply
Options

41 Posts

06-08-2020

IN

312 Signins

305 Page Views

  • Posts: 41
  • Registered: ‎06-08-2020
  • Location: IN
  • Views: 305
  • Message 8 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-10-01, 8:21 AM

No site provides that information.Actually I am in a telegram group of Brazil of one macro users.Whenever they receive updates they share screenshots in the group..

  By the way from where are you??Have you received September security patch?

Reply
Options

2 Posts

09-26-2020

RS

4 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎09-26-2020
  • Location: RS
  • Views: 35
  • Message 9 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-10-01, 8:28 AM

I am from Serbia, still on July security patch. My is RETEU

Reply
Options

2923 Posts

02-11-2016

US

3016 Signins

57796 Page Views

  • Posts: 2923
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 57796
  • Message 10 of 19

Re:Stopped recieving OTA updates -RETAR channel

2020-10-01, 20:12 PM

@ Hrishabh wrote:
 

 

Yes please check. My software channel is RETIN. I haven't received the bug or stability update which was released for RETBR on 14 September 2020. Also September security update hasn't arrived yet.

 

I'm still working on this from my end. I'll let you know as soon as I have any info.

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete