Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

motorola one Phonesmotorola one macro
All Forum Topics
Options

4808 Posts

02-11-2016

United States of America

3273 Signins

73561 Page Views

  • Posts: 4808
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 73561
  • Message 11 of 40

Re:The camera issue

2020-12-08, 18:44 PM

@ Moto HP wrote:

Moto Camera 3 will be available for us or not??

Not likely as Moto Camera 3 will only be available to new products being launched this year.

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

34 Posts

09-29-2020

India

29 Signins

380 Page Views

  • Posts: 34
  • Registered: ‎09-29-2020
  • Location: India
  • Views: 380
  • Message 12 of 40

Re:The camera issue

2020-12-09, 4:06 AM

Consider us we allso your customers

Moto one macro

Reply
Options

4808 Posts

02-11-2016

United States of America

3273 Signins

73561 Page Views

  • Posts: 4808
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 73561
  • Message 13 of 40

Re:The camera issue

2020-12-09, 22:24 PM

@ Kumar2105 wrote:

Consider us we allso your customers

Moto one macro

I'm unsure what you're saying. Moto Camera 3 is not going to come to older devices. As for your phone, it uses Moto Camera 2 which should continue to work and get updates via the Play Store. That being said for the other camera feedback, I've passed it on to our camera team to be reviewed. 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

30 Posts

02-08-2014

Italy

114 Signins

947 Page Views

  • Posts: 30
  • Registered: ‎02-08-2014
  • Location: Italy
  • Views: 947
  • Message 14 of 40

Re:The camera issue

2021-02-16, 15:39 PM

Hi, I think you have to update both Fotocamera Moto 2 and Tuner Fotocamera Moto 3. It's absurd that you haven't updated both since 2019.
After the upgrading to Android 10 there are other issue with the camera. The manual setting still not working, if I set the parameter the camera ignores manual parameters and shoots as if it were automatic, even if in manual mode. This happens especially with the macro lens.
The color quality of the main lens has improved but the quality of the photos has generally deteriorated compared to when I had Android 9, the photos always have dull colors and little sharpness.
Resetting the phone does not solve the problem.

Greetings
Stefano

Reply
Options

4808 Posts

02-11-2016

United States of America

3273 Signins

73561 Page Views

  • Posts: 4808
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 73561
  • Message 15 of 40

Re:The camera issue

2021-02-16, 18:21 PM

@ fobos90 wrote:

Hi, I think you have to update both Fotocamera Moto 2 and Tuner Fotocamera Moto 3. It' absurd that you haven' updated both since 2019.
After the upgrading to Android 10 there are other issue with the camera. The manual setting still not working, if I set the parameter the camera ignores manual parameters and shoots as if it were automatic, even if in manual mode. This happens especially with the macro lens.
The color quality of the main lens has improved but the quality of the photos has generally deteriorated compared to when I had Android 9, the photos always have dull colors and little sharpness.
Resetting the phone does not solve the problem.

Greetings
Stefano

 

Hello Stefano,

 

Please share some sample photos where you feel the quality is poor. This way I can pass them along to our camera engineers to be analyzed.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

30 Posts

02-08-2014

Italy

114 Signins

947 Page Views

  • Posts: 30
  • Registered: ‎02-08-2014
  • Location: Italy
  • Views: 947
  • Message 16 of 40

Re:The camera issue

2021-02-17, 10:18 AM

Here some samples takes today with both camera.

With the 13mp sharpness and colors are not real. With the macro camera the quality now is really poor, and in low light conditions then everything gets worse (It no longer handles ISOs correctly). Shot with manual setting ISO100 but it shot over this value and with a lot of background noise.

Before the macro camera didn't take such painful photos.

The 13mp work good only with flash active but it flaws deeply in the management and sensitivity of colors (especially red), and you do not perceive depth and sharpness, the photos seem flat.
The panel where the fly sits is much redder in reality (13mp lens). The mimosa in the last photo (macro lens) is in reality very yellow. The green of the leaves is much brighter in reality (13mp lens).  The violets have too bright colors (taken with both camera).

The last 7 photos are taken in auto mode with both lens and the last with frontal lens. Colours are not the real that I see. Only the frontal camera take photo with real colours.
Another issue in Video mode the focus is unstable and pulsating all the time with both lens.


Greeting
Stefano

IMG_20210217_102649864.jpg IMG_20210217_104245247.jpg IMG_20210217_102558005.jpg IMG_20210217_102505017.jpg IMG_20210217_105907286.jpg IMG_20210217_101355934.jpg IMG_20210217_102913063.jpg IMG_20210217_103214605.jpg IMG_20210217_102619520.jpg Screenshot_20210217-102627.png Screenshot_20210217-102350.png IMG_20210217_105829951.jpg IMG_20210217_101423612.jpg IMG_20210215_113112990.jpg IMG_20210217_102344396.jpg IMG_20210217_102439976.jpg IMG_20210217_120453704.jpg IMG_20210217_120447301.jpg IMG_20210217_120554323.jpg IMG_20210217_120538388.jpg IMG_20210217_120521608.jpg IMG_20210217_120436611.jpg IMG_20210217_121101264.jpg
Reply
Options

14 Posts

05-31-2017

India

17 Signins

84 Page Views

  • Posts: 14
  • Registered: ‎05-31-2017
  • Location: India
  • Views: 84
  • Message 17 of 40

Re:The camera issue

2021-02-17, 17:41 PM

Why is so badly poor camera performance in Motorola one macro phone what is the reasons hand other companies phone camera is better than Motorola one macro phone it's 10 update but camera improvement nothing to how is the solution and day photos are not very clear and sharp photos and night photos are very poor quality in this phone camera

IMG_20190425_183631.jpg
Reply
Options

4808 Posts

02-11-2016

United States of America

3273 Signins

73561 Page Views

  • Posts: 4808
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 73561
  • Message 18 of 40

Re:The camera issue

2021-02-17, 20:04 PM

Thanks for the new sample photos. I've passed it all over to our camera team. I can't guarantee there will be any improvements for the camera in the future, but I will make sure they see the feedback.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

30 Posts

02-08-2014

Italy

114 Signins

947 Page Views

  • Posts: 30
  • Registered: ‎02-08-2014
  • Location: Italy
  • Views: 947
  • Message 19 of 40

Re:The camera issue

2021-02-19, 11:05 AM

The absurd thing is that the image is razor sharp from the camera display. So why is there a huge loss of detail in the photos? Even in raw the situation is worse. I hope that the problem will be solved, also because I absolutely need the camera, especially the macro. And such a problem is also unacceptable because it goes against what you have advertised about this smartphone.

 

I add 2 screenshot and a photo to see how the fotocamera ignore manual setting.

If you see I set ISO and exposure time, but in the photo detail you can see different value.

Why this happens? 

Screenshot_20210219-135933.png Screenshot_20210219-140037.png IMG_20210219_135917117.jpg
Reply
Options

34 Posts

09-29-2020

India

29 Signins

380 Page Views

  • Posts: 34
  • Registered: ‎09-29-2020
  • Location: India
  • Views: 380
  • Message 20 of 40

Re:The camera issue

2021-02-22, 14:44 PM

After android 10 updation I am facing camera issue

1. Image quality poor 

2. During night the image of camer very poor what happened

Pls fix the bug sa soon possible I am able to use this camer it's look like old model nokia phone camera 10 yera back 

 

 

16140049488381494556353797894263.jpg 16140049631512836612943767214948.jpg 16140049863625821007023740717166.jpg
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms