Motorola Community

motorola one Phonesmotorola one / motorola one power
All Forum Topics
Options

1 Posts

12-25-2019

IN

1 Signins

11 Page Views

  • Posts: 1
  • Registered: ‎12-25-2019
  • Location: IN
  • Views: 11
  • Message 1 of 18

Android 10 update issues

2019-12-25, 5:19 AM

I have recently update my Android to windows 10 . Once I done my mobile got restarted several times. I cannot use my mobile after that. So I done the factory data reset. It stopped to restart. But the issues is I cannot open any apps. While I try to open it takes several times more than 10 - 15 mins but no success. So I contacted service support through voice they have told me your Android version updated successfully. Please get in touch with authorized service showroom. So I went there they have told me new os need to be installed. So I agreed they have done that also. But still I am facing the issue. The apps are not opening. Can someone have a solution for this problem. 

Reply
Options

8 Posts

12-24-2019

IN

15 Signins

123 Page Views

  • Posts: 8
  • Registered: ‎12-24-2019
  • Location: IN
  • Views: 123
  • Message 2 of 18

Re: Android 10 update issues

2019-12-26, 2:21 AM

I am using moto one power for an year and half. I also ended up upgrading to Android 10 and my phone since then reboots itself at will. I tried hard rest as per what the online bot Moli suggested...No luck...

 

If moto team is reading this , pls provide fix urgently else I will be forced to change my cellphone and will never come back to moto

Reply
Options

1505 Posts

04-04-2018

IN

271 Signins

16569 Page Views

  • Posts: 1505
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16569
  • Message 3 of 18

Re: Android 10 update issues

2019-12-31, 10:56 AM

Hi Arun2293 & Dhanya671,

 

Sorry to know about this and thanks for reporting! Arun2293, may I know which applications are having issues? I would like to test it myself and check.

 

Dhanya671, have you performed the Factory Reset without an automatic restore? Kindly confirm. Also, how often your device is randomly shutting down?

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

12-25-2019

IN

1 Signins

11 Page Views

  • Posts: 1
  • Registered: ‎12-25-2019
  • Location: IN
  • Views: 11
  • Message 4 of 18

Re: Android 10 update issues

2020-01-22, 18:20 PM

The applications in the mean. All the apps like facebook,teams, skype even more... Nothing is opening and it takes auto reboot when I tried to open the apps. After too many reboots my phone working as normal. But I cannot count the reboots.

I need a permanent solution . Yesterday i got security update eventough the issue not resolved. 

Reply
Options

1505 Posts

04-04-2018

IN

271 Signins

16569 Page Views

  • Posts: 1505
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16569
  • Message 5 of 18

Re: Android 10 update issues

2020-01-23, 4:20 AM

 wrote:

The applications in the mean. All the apps like facebook,teams, skype even more... Nothing is opening and it takes auto reboot when I tried to open the apps. After too many reboots my phone working as normal. But I cannot count the reboots.

I need a permanent solution . Yesterday i got security update eventough the issue not resolved. 


Hi Arun2293,

 

Sorry to know about this and thanks for responding! Have you performed a Factory Data Reset after the update? If not, can you perform and see if te issue persists? Also, kindly update your device IMEI number on your profile-- make sure that your Motorola Privacy is enabled. If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

8 Posts

12-24-2019

IN

15 Signins

123 Page Views

  • Posts: 8
  • Registered: ‎12-24-2019
  • Location: IN
  • Views: 123
  • Message 6 of 18

Re: Android 10 update issues

2020-01-23, 4:30 AM

Agent Suman 

 

We have seen the restart issues with so many users now...

Pls quickly get the fix out and send it to us as patch update...

Our patience is running out. 

 

Thanks 

 

Reply
Options

1 Posts

12-25-2019

IN

1 Signins

11 Page Views

  • Posts: 1
  • Registered: ‎12-25-2019
  • Location: IN
  • Views: 11
  • Message 7 of 18

Re: Android 10 update issues

2020-01-23, 8:11 AM

Hi suman,

 

Thanks for writing. As i mentioned already i tried factory reset several times. But still the issue the same. Please find the above comments From me. Please read my issues clearly and here there are imei numbers for my phone. 354143091111211 and 354143091111229. Please resolve the issue soon. If you need to reach me you can call at +91 7871172261

Reply
Options

1505 Posts

04-04-2018

IN

271 Signins

16569 Page Views

  • Posts: 1505
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16569
  • Message 8 of 18

Re: Android 10 update issues

2020-01-23, 8:57 AM

 wrote:

Hi suman,

 

Thanks for writing. As i mentioned already i tried factory reset several times. But still the issue the same. Please find the above comments From me. Please read my issues clearly and here there are imei numbers for my phone. 354143091111211 and 354143091111229. Please resolve the issue soon. If you need to reach me you can call at +91 7871172261


Hi Arun2293,

 

Thanks for the details, our concerned team is already working on this issue. A bug report from your side would be of great help, here are the steps:

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]

2. After the above steps Developer options will be enabled.

3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On

4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On

5. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.

6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

7. Then upload the Bug Report to your personal Google Drive and then share the link to the Bug Report on the forums in a reply or via a private message.

8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Kindly PM the bug report.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

12-25-2019

IN

1 Signins

11 Page Views

  • Posts: 1
  • Registered: ‎12-25-2019
  • Location: IN
  • Views: 11
  • Message 9 of 18

Re: Android 10 update issues

2020-01-23, 11:18 AM

I tried the steps below is the link for bug report link

 

https://drive.google.com/folderview?id=114-iPOi4h5VwsXJ1IFbpWaYSgRs9SzmD

 

My phone restarting several times. After several restart it is working but I need the issue to be resolved.

 

Reply
Options

1 Posts

12-25-2019

IN

1 Signins

11 Page Views

  • Posts: 1
  • Registered: ‎12-25-2019
  • Location: IN
  • Views: 11
  • Message 10 of 18

Re: Android 10 update issues

2020-01-23, 11:19 AM

Even i cannot read the device memory. If try to open the app or read the file from device it is restarting several times

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save