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1793 Posts

04-04-2018

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  • Message 11 of 18

Re: Android 10 update issues

2020-01-24, 5:35 AM

 wrote:

Even i cannot read the device memory. If try to open the app or read the file from device it is restarting several times


Hi Arun2293,

 

Thanks for the Bug Report, I have sent it to the concerned team.

 

Regards,

Suman



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1 Posts

12-25-2019

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  • Message 12 of 18

Re: Android 10 update issues

2020-01-24, 5:45 AM

Did someone contact for this or what will done from you end. 

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  • Message 13 of 18

Re: Android 10 update issues

2020-01-25, 12:55 PM

Hi Suman,

 

Please find the another bug report . While I tried to restart the phone. On the shared link has the two reports.

 

https://drive.google.com/folderview?id=11DbnLUeo8WNQTBkHIejmJWse9zjPJw0c

 

Please let me know if you need something else

 

Thanks 

Arun Pandiyan

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8 Posts

12-24-2019

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  • Message 14 of 18

Re: Android 10 update issues

2020-02-02, 6:21 AM

Agent Suman 

 

I am in touch with your development team and they have not been able to answer my queries regarding FDR. 

 

Posting them here once again 

 

1. Is FDR the only option left now ?

2. The restarts are as bad as they were earlier....Daily at least 20 times....I have shared all bug reports with Tony and team.  Do you still mean to say that you have not been able to release any fix which will at least reduce the restart issues. 

3. If FDR is the only option, do you guarantee that I will be able to get all by data back once I do down from Android 10 to android 8. 

4. What is the guarantee that I will not have these issues after I do the FDR. 

 

Pls reply here

 

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1793 Posts

04-04-2018

IN

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  • Message 15 of 18

Re: Android 10 update issues

2020-02-03, 3:58 AM

 wrote:

Agent Suman 

 

I am in touch with your development team and they have not been able to answer my queries regarding FDR. 

 

Posting them here once again 

 

1. Is FDR the only option left now ?

2. The restarts are as bad as they were earlier....Daily at least 20 times....I have shared all bug reports with Tony and team.  Do you still mean to say that you have not been able to release any fix which will at least reduce the restart issues. 

3. If FDR is the only option, do you guarantee that I will be able to get all by data back once I do down from Android 10 to android 8. 

4. What is the guarantee that I will not have these issues after I do the FDR. 

 

Pls reply here

 


Hi Dhanya671,

 

Sorry to hear the inconvenience caused. I would suggest you take a back up of your contacts and data before performing a Factory Data Reset. We recommend performing a reset after a Software update as it helps to start the device afresh and that could solve your concern. A Factory Data Reset is always a Good thing to do from time to time since it removes all the unwanted cache. I am unable to tell what might be causing this, however, I would still recommend you perform an FDR and check how it goes. 

 

Regards,

Suman



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  • Message 16 of 18

Re: Android 10 update issues

2020-02-03, 4:24 AM

Do you have any update i didnt see any reply for the past 1 week. 

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1793 Posts

04-04-2018

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  • Message 17 of 18

Re: Android 10 update issues

2020-02-03, 9:24 AM

 wrote:

Do you have any update i didnt see any reply for the past 1 week. 


Hi Arun2293,

 

I have not received an update from our concerned team. If I am updated, I will let you know, however, they might also contact you. 

 

Regards,

Suman



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8 Posts

12-24-2019

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  • Message 18 of 18

Re: Android 10 update issues

2020-02-15, 13:50 PM

Hi Suman 

 

A friend of mine who bought Motorola one power along with me was hit by the drastic android 10 issue ...He performed his factory data reset and his phone died completely...Can't take the chance. 

 

Please let me know when you are going to release patch update to fix this restart issue.

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