10-22-2018 10:51 AM - edited 12-03-2018 12:57 PM
For many, if not most issues, we need your help to investigate, You can make things a lot easier by keeping your profile up to date.
Here's what will help a whole lot:
Just do this now and save us a lot of time and repetition!
Also, regarding battery life in particular. In general, we don't care about an individual app or function appearing to consume a high percentage of your battery. What we DO care about is if you are getting the battery life we say you should get. If you are not, we will be happy to investigate if we have the steps above ^^^ cared for. So if you are posting about battery life, be sure to say how much time you're getting from a charge. It also would be great to post a screenshot of your battery life screen showing the top apps that are draining power.
PS. Need help updating your profile? See here.