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12-10-2019

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Calls drops constantly

2020-01-07, 14:25 PM

hi, 

wish you all a good year.

I already wrote this in another post, like other people, but nobody answers. 

I have a motorola one and often when I'm on a call, it drops. For a while the phone is out of network and it is impossible to do anything. it's so annoying!!!!

this problem is not new to motorola because many people complain and i already returned a g4 play, 3 years ago with the same problem!!!

 

can anyone help me? Does anyone have a solution??

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01-09-2020

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Re: Calls drops constantly

2020-02-15, 17:23 PM

My Motorola One Vision had the same annoying problem for quite a few months. This stopped when phone got Android 10 update. Hope it happened the same for you.

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3 Posts

12-10-2019

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Re: Calls drops constantly

2020-02-16, 9:35 AM

Thank you. Glad it worked for you.

My One Play didn't received the update yet, hope it comes soon. I guess Motorola won't care about all the clients complaining about this issue.

 

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Re: Calls drops constantly

2020-02-16, 19:19 PM
I feel you. I can only hope you getting the update sooner rather than later. If they care or not is not important right now but to know that the problem goes away with the Android 10 update and you can have the phone you paid for finally working is a good thing. I only got the update 2 days ago. Before that I was thinking there's no way out from this but now I know it is... There's hope :)
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1777 Posts

04-04-2018

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Re: Calls drops constantly

2020-02-17, 3:53 AM

 wrote:

hi, 

wish you all a good year.

I already wrote this in another post, like other people, but nobody answers. 

I have a motorola one and often when I'm on a call, it drops. For a while the phone is out of network and it is impossible to do anything. it's so annoying!!!!

this problem is not new to motorola because many people complain and i already returned a g4 play, 3 years ago with the same problem!!!

 

can anyone help me? Does anyone have a solution??


Hi all,

 

Thanks for posting! For the call drops issues, have you all reset your Network Settings? If not, can you please reset and check if that helps? Let me know how it goes.

 

Regards,

Suman



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Re: Calls drops constantly

2020-02-17, 9:13 AM
Didn't have to reset anything. My phone updated to Android 10. The update fixed my problem.

0 person found this solution to be helpful.

This helped me too

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3 Posts

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Re: Calls drops constantly

2020-02-17, 9:52 AM

Thank you Suman, 

i've already tested everything you've ask me to do... we exchanged emails between jan 9 and jan 22th.

do you know when there'll be an update to moto one?

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1777 Posts

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Re: Calls drops constantly

2020-02-17, 10:48 AM

 wrote:

Thank you Suman, 

i've already tested everything you've ask me to do... we exchanged emails between jan 9 and jan 22th.

do you know when there'll be an update to moto one?


Hi neites21,

 

I have checked our conversation on chat. I have already reported this to our concerned team, allow me some time to check with them and get back to you.

 

Regards,

Suman



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Re: Calls drops constantly

2020-02-19, 4:43 AM

Hi neites21,

 

I have reported to our concerned team and we would like to investigate your concern as you have already performed all the basic troubleshooting including an FDR. Kindly send me a Bug Report via PM with your carrier details and your exact location for further assistance. Here are  the steps for the Bug report:

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]

2. After the above steps Developer options will be enabled.

3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On

4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On

5. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.

6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

7. Then upload the Bug Report to your personal Google Drive and then share the link to the Bug Report on the forums in a reply or via a private message.

8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards,

Suman



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1777 Posts

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Re:Calls drops constantly

2020-02-21, 6:21 AM

Hi,

 

I have already updated the Bug report you have shared to our concerned team. Once I get an update, I will notify you.

 

Regards,

Suman



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