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5 Posts

10-14-2018

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Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-15, 14:08 PM

Hi!

 

I recently got my Motorola One here in Sweden. I'm trying to add my Motorola One to "My Stuff" to my Motorola account. The main reason for this being that I want to participate in the beta testing of future software (specifically the Android 9 Pie Beta). But since I can't add my Motorola One to "My Stuff", I cant enroll in the MFN for my device.

 

I've tried adding my IMEI 1 and IMEI 2, as well as my serial number. But nothing works. Sometimes the list refreshes and it's still empty, and sometimes I get a red error message saying something about my IMEI being invalid (or similar).

 

Can someone please help me?

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6 Posts

10-18-2018

IN

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-18, 12:19 PM

Even i have a similar question.. Though my Motorola One Power  device could be added in MyStuff, it shows 'Out of Warranty' !!!!!!

 

This was purchased just a week back and still the support site does not recognize the device as 'In Warranty' . Is there any issue here?

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219 Posts

01-31-2014

GB

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-19, 11:10 AM

Think it's just My Stuff playing up, I've added my Motorola One ok but it says Incorrect Warranty Status.

 

Been in touch with Support because the phone was a present, so I had no receipt to scan in, support say having no receipt isn't a problem for me and they can see that it has registered ok on the system.

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8712 Posts

03-05-2018

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-19, 16:55 PM

Hi Everyone,

 

Thanks for registering and reporting, I'll have my team help us with this. 

 

Best regards,
Rich
Motorola Support



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5 Posts

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-22, 12:00 PM
How's it going?

I'm eager to get my Motorole One enrolled in the MFN and test out Android Pie! I think the navigation system, adaptive brightness and UI overhaul would be the last finishing toucehs of the greatness of this device.
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5 Posts

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-28, 9:04 AM

Any updates on this problem? Support told me to try again the upcoming two weeks (almost two weeks ago). I Sverige can't add my device to "My Stuff" and therefore can't join the MFN.

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17978 Posts

02-03-2016

US

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-29, 14:19 PM

 wrote:

Any updates on this problem? Support told me to try again the upcoming two weeks (almost two weeks ago). I Sverige can't add my device to "My Stuff" and therefore can't join the MFN.


We have a team working on this and hope to have it resolved shortly.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

10-14-2018

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-10-31, 21:48 PM
Just wanted to let you know that I today managed to add my device to "My Stuff" and thereafter join the MFN. Thanks, team!
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8712 Posts

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-11-01, 14:56 PM

Hi irafaz,

 

Thanks for letting us know about that. We're glad you're able to add it up on the website and thanks for joining the MFN. 

 

Hi ShanMotoirafaz,

 

Please try adding your IMEI on our website, you should be able to add it by now. @ShanMoto, let us know if you're still seeing the same warranty status message. 

 

Just keep us posted if you need help. Thank you.

 

Best regards,
Rich
Motorola Support



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219 Posts

01-31-2014

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Re: Can't add Motorola One to "My Stuff" on the Motorola website?

2018-11-01, 16:18 PM

My Motorola One is now showing as in warrenty and MFN opted in now on My Stuff, only difference now is that on My Stuff says the warranty runs out September 19 (1 year), while my email from support says September 20 (2 years)?.

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