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16 Posts

11-17-2014

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Can't change Ringtone after the Sep Update

2020-09-27, 9:58 AM

Whenever I try to change the ringtone via the settings, the UI crashes. and it says "android.process.media keeps stopping". 

Tried it in Safe mode but to no avail. Please fix this issue. 

 

 

 

Edit: The issue was because of the copying of a >1MB file into the Ringtones folder.  Issue resolved after the deletion of the file. 

Solved! See the solution
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441 Posts

08-15-2020

GB

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Re:Can't change Ringtone after the Sep Update

2020-09-27, 11:15 AM

It is very good that you provided a screenshot and bug report ahead of a Motorola agent response.
I'm sure the agent will appreciate that.

 

I am curious, do you see this problem if you try to change any other settings or is it only when you try to change ringtone?

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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16 Posts

11-17-2014

IN

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Re:Can't change Ringtone after the Sep Update

2020-09-27, 12:54 PM

It occurs when I try to change the ringtone. It doesn't happen for notification sound. Even when I try to change Whatsapp ringtone it crashes.

 

I've been using this forum for 6 years. So I know how to raise the issue😊.

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441 Posts

08-15-2020

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Re:Can't change Ringtone after the Sep Update

2020-09-27, 12:57 PM

That narrows it down to only ringtones then. Are you using custom ringtones?

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #

0 person found this solution to be helpful.

This helped me too

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16 Posts

11-17-2014

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Re:Can't change Ringtone after the Sep Update

2020-09-27, 13:00 PM
Yes.
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16 Posts

11-17-2014

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Re:Can't change Ringtone after the Sep Update

2020-09-27, 13:01 PM
Deleting one of the ringtones did fix the problem.
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441 Posts

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Re:Can't change Ringtone after the Sep Update

2020-09-27, 13:05 PM

Good work, I'm sure certain audio files can upset the system.
Now your next task is finding out how to create compatible custom ringtones 😉

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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16 Posts

11-17-2014

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Re:Can't change Ringtone after the Sep Update

2020-09-27, 13:16 PM
I copied the file right into the "Ringtones" folder. Moved it to different folder and then selected it from the ringtones select popup. Easy fix actually. Thanks for helping me out.
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1 Posts

10-18-2020

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Re:Can't change Ringtone after the Sep Update

2020-10-18, 14:56 PM

i am getting this message while i am trying to change the default whatsapp notification tone. i dont have any custom ringtones, just want to change to another pre-loaded ones. Any suggestions?

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441 Posts

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GB

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Re:Can't change Ringtone after the Sep Update

2020-10-18, 17:45 PM

@ jazjason wrote:
 

 

i am getting this message while i am trying to change the default whatsapp notification tone. i dont have any custom ringtones, just want to change to another pre-loaded ones. Any suggestions?

 

Not the exact same issue and you are posting onto a thread weeks old and marked as Solved.
Please create a new thread/topic where you are more likely to be read by others and include more detail.

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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