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12-18-2019

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Cannot make calls or text but internet is working in my MOTO ONE POWER

2019-12-18, 9:44 AM

Since I've upgraded to Android 9 Pie, I'm not able to call/text using Phone app. The internet was working.

Later  I downloaded JioCall app and I could call and Recieve messages but again when I upgraded to Android 10 JioCall stops working Everytime and now I'm back to square 1.

When I try to call. This window opens and the call ends automatically. 

When someone else calls me now, they get the IVR telling them that I'm out of network coverage area but.

PS- I'm still able to use data.

 

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1514 Posts

04-04-2018

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Re: Cannot make calls or text but internet is working in my MOTO ONE POWER

2019-12-19, 8:49 AM

 wrote:

Since I've upgraded to Android 9 Pie, I'm not able to call/text using Phone app. The internet was working.

Later  I downloaded JioCall app and I could call and Recieve messages but again when I upgraded to Android 10 JioCall stops working Everytime and now I'm back to square 1.

When I try to call. This window opens and the call ends automatically. 

When someone else calls me now, they get the IVR telling them that I'm out of network coverage area but.

PS- I'm still able to use data.

 


Hi Pranshubailwal,

 

Sorry to know about this and thanks for reporting! Have you tried using another SIM card or a different network provider and see if it's the same? I would suggest you remove and re-install the JioCall app as well. If these troubleshooting steps aren't working, perform a Factory Reset Data by taking back up of your data. 

We recommend performing a reset after a Software update as it helps to start the device afresh and that could solve your concern. Let me know how it goes.

 

Regards,

Suman



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3 Posts

12-18-2019

IN

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  • Message 3 of 5

Re: Cannot make calls or text but internet is working in my MOTO ONE POWER

2019-12-19, 13:50 PM

I still can't make calls Sir.

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3 Posts

12-18-2019

IN

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  • Posts: 3
  • Registered: ‎12-18-2019
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  • Message 4 of 5

Re: Cannot make calls or text but internet is working in my MOTO ONE POWER

2019-12-19, 13:53 PM

I've uninstalled and then reinstalled JioCall. Still no luck

I've reset the phone. STILL CANNOT MAKE CALLS

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1514 Posts

04-04-2018

IN

272 Signins

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  • Posts: 1514
  • Registered: ‎04-04-2018
  • Location: IN
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  • Message 5 of 5

Re: Cannot make calls or text but internet is working in my MOTO ONE POWER

2019-12-20, 6:10 AM

 wrote:

I've uninstalled and then reinstalled JioCall. Still no luck

I've reset the phone. STILL CANNOT MAKE CALLS


Hi Pranshubailwal,

 

Thanks for trying! Please check your device with a different SIM card and see how it goes. Also, take the hardware test-- go the app drawer > Moto help > hardware test > Cellular network > test. Let me know the result.

 

Regards,

Suman



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