03-13-2019 09:54 AM - edited 03-13-2019 09:55 AM
In my MOP the Dolby audio default keeps changing back to custom even when I set it to dynamic everytime. It automatically comes back to custom settings after a while.
The Dynamic settings I choose is perfect but when it automatically goes back to custom settings the sound quality degrades.
Please provide solutions for this issue.
I have tried factory reset, but ut didn't worked.
03-14-2019 05:29 AM
Thanks for posting, can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.
Also, please perform Clear Cache/Data on the 'Dolby app' and reboot your device > observe and let us know how it goes?
Let us know if that makes any difference?
03-25-2019 08:44 AM
There is No Dolby app.. its just a shortcut in notification panel and in sound settings.
Please teel the solution as I am fed up of this issue.
Sorry for the frustration. We're looking into this.
05-18-2019 10:38 AM
Fast charging works perfectly for me. Use the moto turbo charger bundled with this device. If you don't, then buy any fast charger of similar wattage. Cannot solve dolby issue, any clue?
05-18-2019 10:59 AM
That's a battery protection feature. But i never found the problem. You may charge the phone while its switched off. Else remove any cover/cases and keep the phone on a flat table or hard surface. Avoid putting it on the bed coz it heats up more. If nothing works, u need to claim battery warranty.