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RishabhBansal
Serial Port
Posts: 20
Registered: ‎10-10-2018
Location: IN
Views: 712
Message 1 of 7

Dolby audio default settings keeps changing everytime

In my MOP the Dolby audio default keeps changing back to custom even when I set it to dynamic everytime. It automatically comes back to custom settings after a while. 

The Dynamic settings I choose is perfect but when it automatically goes back to custom settings the sound quality degrades.

Please provide solutions for this issue.

I have tried factory reset, but ut didn't worked.

Senior MotoAgent
Senior MotoAgent
Posts: 6,024
Registered: ‎12-04-2017
Location: IN
Views: 653
Message 2 of 7

Re: Dolby audio default settings keeps changing everytime

Hi RishabhBansal

 

Thanks for posting, can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Also, please perform Clear Cache/Data on the 'Dolby app' and reboot your device > observe and let us know how it goes?

 

Let us know if that makes any difference?

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
RishabhBansal
Serial Port
Posts: 20
Registered: ‎10-10-2018
Location: IN
Views: 537
Message 3 of 7

Re: Dolby audio default settings keeps changing everytime

There is No Dolby app.. its just a shortcut in notification panel and in sound settings.

Please teel the solution as I am fed up of this issue.

Administrator
Administrator
Posts: 17,387
Registered: ‎02-03-2016
Location: US
Views: 509
Message 4 of 7

Re: Dolby audio default settings keeps changing everytime


@RishabhBansal wrote:

There is No Dolby app.. its just a shortcut in notification panel and in sound settings.

Please teel the solution as I am fed up of this issue.


Sorry for the frustration. We're looking into this.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
nilotpal1990
Paper Tape
Posts: 3
Registered: ‎05-15-2019
Location: IN
Views: 368
Message 5 of 7

Re: Dolby audio default settings keeps changing everytime

I am having the same problem. Am surprised its not yet been addressed!

nilotpal1990
Paper Tape
Posts: 3
Registered: ‎05-15-2019
Location: IN
Views: 326
Message 6 of 7

Re: Dolby audio default settings keeps changing everytime

Fast charging works perfectly for me. Use the moto turbo charger bundled with this device. If you don't, then buy any fast charger of similar wattage. Cannot solve dolby issue, any clue? 

nilotpal1990
Paper Tape
Posts: 3
Registered: ‎05-15-2019
Location: IN
Views: 320
Message 7 of 7

Re: Dolby audio default settings keeps changing everytime

That's a battery protection feature. But i never found the problem. You may charge the phone while its switched off. Else remove any cover/cases and keep the phone on a flat table or hard surface. Avoid putting it on the bed coz it heats up more. If nothing works, u need to claim battery warranty.

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