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03-24-2019

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Failed to connect to wifi.

2020-02-09, 12:31 PM

Today i tried using shareit to send some files via wifi but it was not working therefore i investigated that and found that my phone cannot connect to any wifi network. It says 'failed to connect to network'. Usually i use mobile data and after the recent update this was my first time using wifi.Can i iet a solution,can provide any nesscary details.

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1540 Posts

04-04-2018

IN

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Re: Failed to connect to wifi.

2020-02-11, 6:03 AM

 wrote:

Today i tried using shareit to send some files via wifi but it was not working therefore i investigated that and found that my phone cannot connect to any wifi network. It says 'failed to connect to network'. Usually i use mobile data and after the recent update this was my first time using wifi.Can i iet a solution,can provide any nesscary details.


Hi Uniq,

 

Sorry to know about this and thanks for posting! Please reset your Network Settings -- go to Settings > > System > Advanced > Reset option > Reset Wi-Fi, mobile & Bluetooth. Also, take the hardware test, go to the App drawer > Moto Help > Hardware test > Wi-Fi > test. Let me know how it goes.

 

Regards,

Suman



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8 Posts

03-24-2019

IN

86 Signins

989 Page Views

  • Posts: 8
  • Registered: ‎03-24-2019
  • Location: IN
  • Views: 989
  • Message 3 of 8

Re: Failed to connect to wifi.

2020-02-11, 9:27 AM

I tried resetting network settings and also i tried out safe mode it has no effect.

The wifi test shows working but all it does is scan any available network and on pressing connect it shows"failed to connect"or"failed to save network" instantly.

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1540 Posts

04-04-2018

IN

274 Signins

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  • Posts: 1540
  • Registered: ‎04-04-2018
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  • Message 4 of 8

Re: Failed to connect to wifi.

2020-02-12, 5:18 AM

 wrote:

I tried resetting network settings and also i tried out safe mode it has no effect.

The wifi test shows working but all it does is scan any available network and on pressing connect it shows"failed to connect"or"failed to save network" instantly.


Hi Uniq,

 

Thanks for trying! I would like to know if you are facing this issue only with your Wi-Fi connection or with other Wi-Fi connections as well. If you haven't checked yet, I would like you to check and let me know.

 

Regards,

Suman



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8 Posts

03-24-2019

IN

86 Signins

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  • Posts: 8
  • Registered: ‎03-24-2019
  • Location: IN
  • Views: 989
  • Message 5 of 8

Re: Failed to connect to wifi.

2020-02-12, 7:00 AM

It's not connecting to any wifi network its its not even trying ot connect i think as soon as i tap enter it shows that error message.

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1540 Posts

04-04-2018

IN

274 Signins

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  • Posts: 1540
  • Registered: ‎04-04-2018
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  • Message 6 of 8

Re: Failed to connect to wifi.

2020-02-13, 4:10 AM

 wrote:

It's not connecting to any wifi network its its not even trying ot connect i think as soon as i tap enter it shows that error message.


Hi Uniq,

 

Thanks for trying! As you have already tried all the basic troubleshooting steps, I would suggest you perform a Factory Data Reset by taking a back up of your contacts and data. Let me know how it goes. 

 

Regards,

Suman



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8 Posts

03-24-2019

IN

86 Signins

989 Page Views

  • Posts: 8
  • Registered: ‎03-24-2019
  • Location: IN
  • Views: 989
  • Message 7 of 8

Re: Failed to connect to wifi.

2020-02-13, 4:16 AM

Actually i cannot factory reset as of now because i have a lot of use of the device nowadays as soon as i will be free ill back up my data and do a reset,and let you know.

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1540 Posts

04-04-2018

IN

274 Signins

16814 Page Views

  • Posts: 1540
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16814
  • Message 8 of 8

Re: Failed to connect to wifi.

2020-02-13, 4:47 AM

Sure! We're always here to help!

 

Regards,

Suman



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