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16 Posts

12-19-2019

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  • Message 21 of 36

Re: Issues after android 10 update

2019-12-29, 6:07 AM

Agent Suman atleast share some update,

Wth  is that team of yours doing to solve the issue no update and I'm getting really frustrated the way you guys are treating your customers ?

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16 Posts

12-19-2019

IN

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  • Message 22 of 36

Re: Issues after android 10 update

2019-12-31, 5:50 AM

Still no response ?

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16 Posts

12-19-2019

IN

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  • Message 23 of 36

Re: Issues after android 10 update

2020-01-02, 3:29 AM

Agent Suman, when will you planning to come up with the solution or everyone still enjoying their holidays while we are suffering here . Seriously one of the worst experience I'm having right now with your company. used multiple brands and noone ever is so ignorent and late in solving the problem.

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53 Posts

03-07-2016

IN

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  • Message 24 of 36

Re: Issues after android 10 update

2020-01-02, 14:37 PM

They say this is one to one feedback forum. That simply means to users themselves have to figure out the issue with devices. I have been using Lenovo and moto since past 7 years. Till date, i have never seen any moto/Lenovo agent providing any solution to the users. The fact is the people on this forum are non-technical and they know nothing about the actual functioning of the software. They just say that they have forwarded to bug report or issues, but we never receive any update from the development/enhancement team. The only solution is, they need to add people from development team in this forum who can provide realistic solutions rather than factory reset. Factory reset is a stupid approach in solving issues. Even kids can do that. I don't think we can accept this as a solution in any form. 

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16 Posts

12-19-2019

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  • Message 25 of 36

Re: Issues after android 10 update

2020-01-02, 14:42 PM
I think you are right because it's been almost a month and still no concrete answer or solution from them and it's really disappointing as a customer. Hope maybe some miracle happen and they will revert or else I'll switch to another brand.
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1777 Posts

04-04-2018

IN

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  • Message 26 of 36

Re: Issues after android 10 update

2020-01-03, 15:30 PM

 wrote:
I think you are right because it's been almost a month and still no concrete answer or solution from them and it's really disappointing as a customer. Hope maybe some miracle happen and they will revert or else I'll switch to another brand.

Hi AnandA88,

 

Apologies for the delay, our team is investigating it what might be causing this. I would like you to share a screenshot showing the missing SIM slot. Kindly provide for further assistance. 

Also, kindly confirm if you are able to use both the SIM cards right now.

 

Regards,

Suman 



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16 Posts

12-19-2019

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  • Message 27 of 36

Re: Issues after android 10 update

2020-01-03, 15:38 PM
I did try to send screenshots earlier as well but I was unable to share the screenshots here . And yes both the sims are working . Now kindly update your team as it's some kind of glitch came after the recent update of android 10. Even both the apps of respective sim providers fail to identify sim in handset while the network and everything related to sim is working fine
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16 Posts

12-19-2019

IN

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  • Message 28 of 36

Re: Issues after android 10 update

2020-01-05, 5:24 AM

You can contact Twitter handle of Motorola India there I had shared my issue multiple times with screenshots, kindly contact them and update me if the issue can be resolved by your team or not because it's been a long time , more than a month but still no solution.

My patience is running out now,

I need solution 

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1777 Posts

04-04-2018

IN

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  • Message 29 of 36

Re: Issues after android 10 update

2020-01-06, 4:32 AM

 wrote:

You can contact Twitter handle of Motorola India there I had shared my issue multiple times with screenshots, kindly contact them and update me if the issue can be resolved by your team or not because it's been a long time , more than a month but still no solution.

My patience is running out now,

I need solution 


Hi AnandA88

 

We understand your concern and our team is working on it. Kindly PM your Twitter ID so I can collect the screenshot.

 

Regards,

Suman



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8 Posts

12-24-2019

IN

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  • Message 30 of 36

Re: Issues after android 10 update

2020-01-06, 4:38 AM

Hi Agent Suman 

 

Any update to the frequent restart issue. 

I am heavily suffering due to this. 

 

Thanks 

 

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