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1834 Posts

04-04-2018

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  • Message 31 of 36

Re: Issues after android 10 update

2020-01-07, 16:24 PM

 wrote:

Hi Agent Suman 

 

Any update to the frequent restart issue. 

I am heavily suffering due to this. 

 

Thanks 

 


Hi Dhanya671,

 

We tried duplicating the issue you are facing, however, couldn't. Request you to take a Bug Report right after the random shut down and share it with me. Also, kindly update your profile with the device IMEI number. Once received the report, I will immediately report it to the concerned team. 

 

Regards,

Suman



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8 Posts

12-24-2019

IN

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  • Message 32 of 36

Re: Issues after android 10 update

2020-01-07, 16:47 PM

Hi Agent Suman 

 

If you read through this thread, I have been posting messages about my problem consistently since last two weeks or more. 

 

It is now , that you are asking that you are not able to reproduce the issue ...

Please read through the internet, so many users have reported the frequent restart issue. 

 

I will try and get you the bug report asap but the random restart is not in my control. 

 

Where do you need my IMEI number 

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8 Posts

12-24-2019

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  • Message 33 of 36

Re: Issues after android 10 update

2020-01-07, 16:54 PM

Added my IMEI number in my profile as avatar picture as I could not find any other place to put it. 

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2 Posts

05-23-2019

IN

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  • Message 34 of 36

Re: Issues after android 10 update

2020-01-18, 1:45 AM

I updated my phone to Android 10. Now the gcam I had in my phone stopped working. Now I'm left with good for nothing camera that you guys provided. I also tried to install other version of gcam but couldn't find a stable one. so please give update to this useless camera or provide us with a Better one like all other moto one devices.

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8 Posts

12-24-2019

IN

15 Signins

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  • Posts: 8
  • Registered: ‎12-24-2019
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  • Message 35 of 36

Re: Issues after android 10 update

2020-01-21, 12:04 PM

Hi Agent Suman 

 

Over past 2 weeks I have been continuously working with your product team and have shared with them numerous bug reports. 

 

While I appreciate the work Tony and his team may be doing in the background, I still continue to suffer badly. 

 

Could you please check once and for all and let me know how much you want me to wait, till I dump Motorola permanently.

 

I received a security update patch today afternoon and installed it but the restart is constant.. .

 

Also I have now started facing other issue of the app selection context being constantly on one app and not leaving that app even when you double tap or single tap. 

 

 

Truly , I have lost words to describe the crazy situation I am in...

 

 

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1834 Posts

04-04-2018

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  • Message 36 of 36

Re: Issues after android 10 update

2020-01-23, 5:47 AM

 wrote:

Hi Agent Suman 

 

Over past 2 weeks I have been continuously working with your product team and have shared with them numerous bug reports. 

 

While I appreciate the work Tony and his team may be doing in the background, I still continue to suffer badly. 

 

Could you please check once and for all and let me know how much you want me to wait, till I dump Motorola permanently.

 

I received a security update patch today afternoon and installed it but the restart is constant.. .

 

Also I have now started facing other issue of the app selection context being constantly on one app and not leaving that app even when you double tap or single tap. 

 

 

Truly , I have lost words to describe the crazy situation I am in...

 

 


Hi Dhanya671,

 

I understand your concern and the inconvenienced caused. I would like to inform you that our team is working on it and we apologise for the delay. I will report you ASAP once I get an update from the team.

 

Regards,

Suman



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