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12-13-2019

IN

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Live caption not working

2019-12-13, 4:09 AM

After Android 10 update on Motorola one power there is a option to enable live caption but it does not work while playing any video or audio both online or offline.

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17986 Posts

02-03-2016

US

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Re: Live caption not working

2019-12-13, 15:21 PM

 wrote:

After Android 10 update on Motorola one power there is a option to enable live caption but it does not work while playing any video or audio both online or offline.


Hi.

 

Thanks for reporting. We will look into this.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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17986 Posts

02-03-2016

US

2256 Signins

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  • Posts: 17986
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  • Location: US
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Re: Live caption not working

2019-12-13, 15:37 PM

Hi again.

 

Apparently this feature is still being enabled. It started on Pixel 4s, and just rolled out to Pixel 3s at the beginning of the month. 

 

But it doesn't appear to be enabled for any other phones. We'll just have to wait until Google turns it on.

 

UPDATE: The setting on the phones now, under Accessibility, does not appear to be the Live Caption item we're looking for. Live Captions should be under Settings > Sound > Live Captions. There's nothing there now.

 

https://www.digitaltrends.com/mobile/how-to-turn-on-live-captions-in-android-10/

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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