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10-25-2020

BD

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Moto One Power Switch Off Automatically

2020-10-25, 16:22 PM

My Moto One Power switched off Automatically for the last 3 days. While connected to the charger, everything normal but when disconnected, it automatically turned off. I hard reset the phone but nothing changed. Please support. 

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2884 Posts

04-04-2018

IN

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Re:Moto One Power Switch Off Automatically

2020-10-27, 10:59 AM

@ Touqee wrote:
 

 

My Moto One Power switched off Automatically for the last 3 days. While connected to the charger, everything normal but when disconnected, it automatically turned off. I hard reset the phone but nothing changed. Please support. 

 

Hi,

 

Sorry to know about your concern. Please help me understand this-- "While connected to the charger, everything normal but when disconnected, it automatically turned off. "

 

Once it turns off automatically, are you not able to switch it on until you charge the device? Please confirm.

 

Also, once you turn it on, please test your device in Safe Mode and observe it for some time.

 

Let me know if the issue persists in Safe Mode.

 

Regards,

Suman



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