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sush24p
What's DOS?
Posts: 2
Registered: ‎12-09-2018
Location: IN
Views: 1,105
Message 1 of 13

Moto One Power speaker is not working

Hi Team,

 

My Motorola One power speaker is also not working. It stopped working suddenly after 2-3 weeks. I am not sure what went wrong. There is no damage happened - the speaker just stopped working. Please provide a valid solution.

1BHP
Ctrl-Alt-Del
Posts: 22
Registered: ‎10-20-2018
Location: IN
Views: 1,092
Message 2 of 13

Re: Moto One Power speaker is not working

What troubleshooting methods have you tried so far?

- 1BHP
Senior MotoAgent
Senior MotoAgent
Posts: 4,346
Registered: ‎12-04-2017
Location: IN
Views: 1,037
Message 3 of 13

Re: Moto One Power speaker is not working


@sush24p wrote:

Hi Team,

 

My Motorola One power speaker is also not working. It stopped working suddenly after 2-3 weeks. I am not sure what went wrong. There is no damage happened - the speaker just stopped working. Please provide a valid solution.


Hi sush24p,

 

Thanks for posting, could you quickly test in 'Moto Help' app and let us know if it works there? Also, may I know from when did you start noticing this? When you say it stopped working—could you confirm what happens when you are trying to make a call on speakerphone or watch a video on YouTube/other third-party sites?

 

Regards,

Swaraj

Moto Support

sush24p
What's DOS?
Posts: 2
Registered: ‎12-09-2018
Location: IN
Views: 1,011
Message 4 of 13

Re: Moto One Power speaker is not working

Yes I checked in 'Moto Help' app, speaker is not working. I started noticing it from 7th dec. It suddenly stopped working when I was watching video on Hotstar. As suggested by motocare support over messanger, I performed exact steps and did hard reset still issue continues.

 

Please do needful and give me suggestion for next steps

Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,682
Registered: ‎02-03-2016
Location: US
Views: 991
Message 5 of 13

Re: Moto One Power speaker is not working


@sush24p wrote:

Yes I checked in 'Moto Help' app, speaker is not working. I started noticing it from 7th dec. It suddenly stopped working when I was watching video on Hotstar. As suggested by motocare support over messanger, I performed exact steps and did hard reset still issue continues.

 

Please do needful and give me suggestion for next steps


If it failed the Hardware test in the Help app, then you should submit the phone for repair.

 

Sorry for the problem.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
gara
What's DOS?
Posts: 1
Registered: ‎12-17-2018
Location: IN
Views: 781
Message 6 of 13

Re: Moto One Power speaker is not working

Well it happened to me within 10 days of purchase and I got it replaced with new one with great difficult. Looks like there is a genuine problem in the hardware.

 

nishance
Blue Screen Again
Posts: 5
Registered: ‎12-24-2018
Location: IE
Views: 654
Message 7 of 13

Re: Moto One Power speaker is not working

Even I have also same problem. Moto speaker is not working.

 

Ay you mentioned quickly test in 'Moto Help' app and it is not working. Not able to hear anything.

Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,682
Registered: ‎02-03-2016
Location: US
Views: 594
Message 8 of 13

Re: Moto One Power speaker is not working


@nishance wrote:

Even I have also same problem. Moto speaker is not working.

 

Ay you mentioned quickly test in 'Moto Help' app and it is not working. Not able to hear anything.


Then please submit for service. Sorry for the problem.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Sugeesh
What's DOS?
Posts: 1
Registered: ‎01-26-2019
Location: IN
Views: 284
Message 9 of 13

Re: Moto One Power speaker is not working

My motorMot one power phones speaker is not working after 2 weeks. Give me a solution for this issue

Matrimanish
Blue Screen Again
Posts: 6
Registered: ‎02-05-2019
Location: IN
Views: 192
Message 10 of 13

Re: Moto One Power speaker is not working

My motorola power one mobile has suddenly stopped making sound if i play audio/ video or call without speaker. If i watch any youttube video/ watsupp vieo, there is no sound coming out.

 

but i can able to hear voice during  adjusting volume, alarm in setting and calls over speaker.

 

In hardware test , speaker test is fine, so no need to change speaker.

 

What is role of receiver.

 

Let me know what is solution.

 

 

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