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Matrimanish
Blue Screen Again
Posts: 6
Registered: ‎02-05-2019
Location: IN
Views: 181
Message 11 of 13

Re: Moto One Power speaker is not working

i am fine with speaker test, it is working but still there is no sound while playing multimedia files,


@MattForumsMngr wrote:

@sush24p wrote:

Yes I checked in 'Moto Help' app, speaker is not working. I started noticing it from 7th dec. It suddenly stopped working when I was watching video on Hotstar. As suggested by motocare support over messanger, I performed exact steps and did hard reset still issue continues.

 

Please do needful and give me suggestion for next steps


If it failed the Hardware test in the Help app, then you should submit the phone for repair.

 

Sorry for the problem.

 

Thanks,

 

- Matt


 

Matrimanish
Blue Screen Again
Posts: 6
Registered: ‎02-05-2019
Location: IN
Views: 181
Message 12 of 13

Re: Moto One Power speaker is not working

speaker test pass but receiver failed

Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 172
Message 13 of 13

Re: Moto One Power speaker is not working


@Matrimanish wrote:

speaker test pass but receiver failed


Kind of what I expected based on your description. You should have it serviced -- sorry for the trouble.

 

(Also, please post on just one thread, so we don't get mixed up on who and how many people are having an issue. Thanks.)

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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