02-05-2019 02:17 AM
i am fine with speaker test, it is working but still there is no sound while playing multimedia files,
Yes I checked in 'Moto Help' app, speaker is not working. I started noticing it from 7th dec. It suddenly stopped working when I was watching video on Hotstar. As suggested by motocare support over messanger, I performed exact steps and did hard reset still issue continues.
Please do needful and give me suggestion for next steps
If it failed the Hardware test in the Help app, then you should submit the phone for repair.
Sorry for the problem.
02-05-2019 06:33 AM
speaker test pass but receiver failed
Kind of what I expected based on your description. You should have it serviced -- sorry for the trouble.
(Also, please post on just one thread, so we don't get mixed up on who and how many people are having an issue. Thanks.)