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10-13-2019

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Moto One microphone does not work.

2019-10-13, 4:42 AM

I am having a problem with moto one mic. it is not working at all. the day before it worked just fine, however now it pics up nothing. Does not work with hey google, video recording, audio recording nothing. its as if the mic was somehow turned off, but its on in every premission that i check. however the mic does work when i plug in my headphones, once those a re removed the mic is dead again. 

Any suggestions ? 

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69 Posts

12-29-2018

IN

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  • Message 2 of 27

Re: Moto One microphone does not work.

2019-10-13, 8:19 AM
headphone you are using is with mic or without mic..??
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2 Posts

10-13-2019

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  • Message 3 of 27

Re: Moto One microphone does not work.

2019-10-13, 8:33 AM

The headphones are skullcany and they have a built in mic. that works, but once i pull them out, external mic on the phone pics nothing up. I was able to test and get my camera to pic up sound, but this is the only thing that does. no other apps pick up my voice, and phone does not either. 

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69 Posts

12-29-2018

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  • Message 4 of 27

Re: Moto One microphone does not work.

2019-10-15, 10:36 AM

Once try Hardware Test in Moto Help App

if Mic Test Passed and internal mic working with Camera - maybe problem with permission

 

goto : Settings > Apps & Notifications > Advanced > App Permissions > Microphone [check if Permission Enabled for Phone and Other Apps or not]

 

if Permission Enabled for Apps - try Reset App Preferences from :

Settings > Apps & Notifications > See All Apps > tap on 3 Dots : Reset App Preferences

 

if Mic Test Failed in Hardware Test - Visit Nearest Service Center

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1 Posts

01-05-2020

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  • Message 5 of 27

Re: Moto One microphone does not work.

2020-01-05, 23:34 PM

This problem seems to be persisting even for me. Phone mic works fine after restart. It works for a while. Again none of the apps are able to use it.

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1557 Posts

04-04-2018

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  • Message 6 of 27

Re: Moto One microphone does not work.

2020-01-06, 10:31 AM

 wrote:

This problem seems to be persisting even for me. Phone mic works fine after restart. It works for a while. Again none of the apps are able to use it.


Hi Moroidofmad,

 

Sorry to know about this. May I know if you have performed the troubleshooting steps which are mentioned in the above post? If not, kindly check and let me know. Also, take the hardware test and let me know the test result.

 

Regards,

Suman



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01-23-2020

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  • Message 7 of 27

Re: Moto One microphone does not work.

2020-01-23, 6:55 AM
same problem to me, let me know what to do, i have to restart every time to make it work again
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1557 Posts

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  • Message 8 of 27

Re: Moto One microphone does not work.

2020-01-23, 9:10 AM

 wrote:
same problem to me, let me know what to do, i have to restart every time to make it work again

Hi abizar,

 

Sorry to know! Can you take the hardware test -- go to the app drawer > Moto help > hardware test > Microphone > test. Let me know the result.

 

Regards,

Suman



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01-23-2020

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  • Message 9 of 27

Re: Moto One microphone does not work.

2020-01-23, 9:15 AM

i have tested, microphone working fine

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1557 Posts

04-04-2018

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  • Message 10 of 27

Re: Moto One microphone does not work.

2020-01-23, 10:20 AM

 wrote:

i have tested, microphone working fine


Hi abizar,

 

Thanks for that. Can you elaborate when does it not work? 

 

Regards,

Suman



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