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Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,767
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Message 31 of 43

Re: Moto one power switching off automatically


@MattForumsMngr wrote:

@KathiravanS wrote:

[removed for your security - in the future, please email as requested]


Thanks a lot.

 

- Matt


Hi.

 

Sorry for the long delay in responding. Thanks for the bug report, too.

 

Unfortunately, the bug report was too distant from the incident. While we could determine that it was an app issue (not a problem with the system), we would really need another bug report, right after a repeat of this, to learn more. 

 

Has it happened again? If it is something that you can reproduce, can you send me another bug report taken immediately afterward?

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Ssarkar503
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Message 32 of 43

Re: Moto one power switching off automatically

This bug report was taken just after the incident

Ssarkar503
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Message 33 of 43

Re: Moto one power switching off automatically

Sorry for the previous message sent wrong report.....this is the correct one

Motorola Admin Motorola Admin
Motorola Admin
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Message 34 of 43

Re: Moto one power switching off automatically


@Ssarkar503 wrote:

This bug report was taken just after the incident


Sorry, I don't understand. Did this happen again, recently, and this is a new incident?

 

The comment about the report being too late was not to you. It was for KathiravanS. See my reply to you here

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Ssarkar503
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Message 35 of 43

Re: Moto one power switching off automatically

Yes it happened on 12/02/2019 i had attached the bug report too

Motorola Admin Motorola Admin
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Message 36 of 43

Re: Moto one power switching off automatically


@Ssarkar503 wrote:

Yes it happened on 12/02/2019 i had attached the bug report too


That was 10 weeks ago. Has it happened since?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Ssarkar503
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Message 37 of 43

Re: Moto one power switching off automatically

You hav got confused.......my problem was that the phone was restarting.....on February,12,2019 the phone switched off automatically at around 18:00 hours.......this had happen last on January 25,2019.....i had sent u a bug report that time too.......after the recent incident i sent you the bug report......this black screen problem has been persistent from december 2018

 

 

Motorola Admin Motorola Admin
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Message 38 of 43

Re: Moto one power switching off automatically


@Ssarkar503 wrote:

You hav got confused.......my problem was that the phone was restarting.....on February,12,2019 the phone switched off automatically at around 18:00 hours.......this had happen last on January 25,2019.....i had sent u a bug report that time too.......after the recent incident i sent you the bug report......this black screen problem has been persistent from december 2018

 

 


Yes, my apologies. It was confusion over date formatting. In the US, we use month/date/year and I was confused.

 

Thanks for the new bug report!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Ssarkar503
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Message 39 of 43

Re: Moto one power switching off automatically

Sorry for the inconvenience habituated to this date format.....hence forth i shall specify properly

Ssarkar503
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Message 40 of 43

Re: Moto one power switching off automatically

Today that is february 19, 2019 my moto one power again rebooted automatically at around 13.50 hrs indian time. I am attaching tge bug report for your reference kindly look into the matter

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