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Moto one update issue

2020-02-08, 21:48 PM

Hi folks. My Moto One interrupts whatever I am doing to show a screen which says that the software update couldn't be done. This happens onde and a while, i.e, each 2-3 minutes. I don't know what tô do anymore. I do not want do reset my system. And I can't also do the manual update. Please someone help  This is Very annoying. 

 

Ps: while i was writing this posto, the phone showed the issue four times

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1540 Posts

04-04-2018

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Re: Moto one update issue

2020-02-11, 6:06 AM

 wrote:

Hi folks. My Moto One interrupts whatever I am doing to show a screen which says that the software update couldn't be done. This happens onde and a while, i.e, each 2-3 minutes. I don't know what tô do anymore. I do not want do reset my system. And I can't also do the manual update. Please someone help  This is Very annoying. 

 

Ps: while i was writing this posto, the phone showed the issue four times


Hi Beto1211,

 

Thanks for letting us know. May I know which software are you trying to download? Is it a Security Patch? Do you have enough Storage in your device? Kindly confirm.

 

Regards,

Suman



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Re: Moto one update issue

2020-02-11, 10:25 AM

Hi Suman, thanks for you response. :smileyhappy:

 

The software is the Android automatic system software update, which happens once and a while and in a automatic way in Moto One. I think it is called an OTA software update. I have almost 15 GB free space in my Moto One, i think it's enough for a software update.

 

Should you have more questions, let me know.

 

My best regards,

Beto

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Re: Moto one update issue

2020-02-12, 5:04 AM

 wrote:

Hi Suman, thanks for you response. :smileyhappy:

 

The software is the Android automatic system software update, which happens once and a while and in a automatic way in Moto One. I think it is called an OTA software update. I have almost 15 GB free space in my Moto One, i think it's enough for a software update.

 

Should you have more questions, let me know.

 

My best regards,

Beto


Hi Beto1211,

 

Thank you for the confirmation. I would suggest you try updating the Software through LMSA. Rescue option will reset the device, so it should be necessary to perform the Rescue option. However, you can still take a back up of your contacts and data just in case. Let me know how it goes.

 

Regards,

Suman



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