Motorola Community

motorola one Phonesmotorola one / motorola one power
All Forum Topics
Options

10 Posts

05-18-2019

IN

37 Signins

225 Page Views

  • Posts: 10
  • Registered: ‎05-18-2019
  • Location: IN
  • Views: 225
  • Message 1 of 13

Motorola one power face unlock issues after Android 10 update.

2019-12-18, 13:49 PM

Hello everyone can anyone confirm me after updating our Motorola one power to Android 10 which is just released facing issues with face unlock..

The face unlock option was under the smart lock tab in the settings but now it has just vanished..

Please Motorola solve the problem I have a Motorola one vision to which has an app installed Moto face unlock I check it on the Play Store and came to know that it doesn't support Motorola one power. why is it like that Motorola ?!even one power has a camera key people of all those features which are in Moto one vision camera.. but we don't have them. Now the face unlock has also vanished..

 

Please Motorola solve the problem..

Solved! See the solution
Reply
Options

2 Posts

12-19-2019

IN

4 Signins

47 Page Views

  • Posts: 2
  • Registered: ‎12-19-2019
  • Location: IN
  • Views: 47
  • Message 2 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-19, 8:25 AM

Me too facing the same problem. I have Motorola one power, which has got its latest Android update Android 10 on yesterday (18/12/19). Quite it's nice but face unlock option is missing. So, Motorola developers please  take care of this issue. And try to solve this on next update. 

Reply
Options

1538 Posts

04-04-2018

IN

274 Signins

16804 Page Views

  • Posts: 1538
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16804
  • Message 3 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-19, 8:44 AM

 wrote:

Me too facing the same problem. I have Motorola one power, which has got its latest Android update Android 10 on yesterday (18/12/19). Quite it's nice but face unlock option is missing. So, Motorola developers please  take care of this issue. And try to solve this on next update. 


Hi Jbk079 and Patki122

 

Thanks for posting! I would like to inform you that Face unlock has been removed as part of Android 10's security considerations. 

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

12-19-2019

IN

4 Signins

47 Page Views

  • Posts: 2
  • Registered: ‎12-19-2019
  • Location: IN
  • Views: 47
  • Message 4 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-19, 8:52 AM

Isn't permanently removed ?or whether it include on the next update?

Reply
Options

10 Posts

05-18-2019

IN

37 Signins

225 Page Views

  • Posts: 10
  • Registered: ‎05-18-2019
  • Location: IN
  • Views: 225
  • Message 5 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-19, 11:20 AM

Is it permanently removed or will be included in further  updates. If yes then many one power users will not be happy about this. May I know the reason behind its removal.

 

And yes, will it included for other one phones like vision.

Ok. Thanks .,but wouldn't it be possible to get it in further updates... P

 

Reply
Options

1538 Posts

04-04-2018

IN

274 Signins

16804 Page Views

  • Posts: 1538
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16804
  • Message 6 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-19, 12:23 PM

 wrote:

Is it permanently removed or will be included in further  updates. If yes then many one power users will not be happy about this. May I know the reason behind its removal.

 

And yes, will it included for other one phones like vision.

Ok. Thanks .,but wouldn't it be possible to get it in further updates... P

 


Hi, 

 

Allow me some time to get in touch with our concerned team and confirm it. Apologies for the inconvenience.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

10 Posts

05-18-2019

IN

37 Signins

225 Page Views

  • Posts: 10
  • Registered: ‎05-18-2019
  • Location: IN
  • Views: 225
  • Message 7 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-19, 12:29 PM

Ok. Thanks

 

Reply
Options

2 Posts

05-20-2019

IN

5 Signins

32 Page Views

  • Posts: 2
  • Registered: ‎05-20-2019
  • Location: IN
  • Views: 32
  • Message 8 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-23, 16:06 PM

Can the face unlock feature be rolled back in the next update? It was very useful indeed.

Reply
Options

10 Posts

05-18-2019

IN

37 Signins

225 Page Views

  • Posts: 10
  • Registered: ‎05-18-2019
  • Location: IN
  • Views: 225
  • Message 9 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-23, 16:40 PM

Hi. 

 

Please notify us about the face unlock . Well, if Motorola has taken android 10's security considerations then , why not Google.?!?

Pixel has face unlock. Even they have stock android , then why  Motorola doesn't support face unlock..

 

And please if possible give us ( Motorola one Power ) users some basic features of camera such as potrait , slowmo and timelapse.

 

An old phone like Moto g5s plus has all of the features mentioned ( and many more) why can't a phone with more clock speed,better camera , and what Motorola boasted about " Android one ", android 10 too , can't have some basic camera features , which are offered by any mobile company in the world under 10,000.

 

Please Motorola take these reviews seriously and do something.. 

 

Reply
Options

30 Posts

05-27-2019

SE

182 Signins

1357 Page Views

  • Posts: 30
  • Registered: ‎05-27-2019
  • Location: SE
  • Views: 1357
  • Message 10 of 13

Re: Motorola one power face unlock issues after Android 10 update.

2019-12-23, 17:30 PM

I believe pixel 4 added a more secure API for face unlock, but if you look at pixel 2/3, their face unlock feature was removed with their Android 10 update as well.

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save