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Motorola one power net connection issue after Android 10 update

2020-01-23, 2:05 AM

 Hi team,

 I'm using the Motorola one power mobile. It's really a good experience. It's Android one ,so got early updates too. But the issue came after Android 10 update is after connecting wi fi ,when mobile data is turned on ,It's not working. Either I've to restart the phone or turn on the airplane mode. After that when I'll turn on the data then it'll work.

Please let me know what's going on with this update and Resolve it asap.

Thanks

Nitin

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Re: Motorola one power net connection issue after Android 10 update

2020-01-23, 6:15 AM

 wrote:

 Hi team,

 I'm using the Motorola one power mobile. It's really a good experience. It's Android one ,so got early updates too. But the issue came after Android 10 update is after connecting wi fi ,when mobile data is turned on ,It's not working. Either I've to restart the phone or turn on the airplane mode. After that when I'll turn on the data then it'll work.

Please let me know what's going on with this update and Resolve it asap.

Thanks

Nitin


Hi Nitin_97,

 

Sorry to know about this. Can you reset your device Network Settings as well as the Wi-Fi router settings and check if that helps? Go to Settings > System > Advanced > Reset option > Reset Wi-Fi, mobile & Bluetooth. Let me know how it goes.

 

Regards,

Suman



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01-31-2020

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Re: Motorola one power net connection issue after Android 10 update

2020-01-31, 18:05 PM
I'm also experiencing the same issue, tried reset wifi,mobile & Bluetooth still experiencing the same issue. Data stops working in few minutes then I've to turn on the airplane mode then start again or restart the phone. There is no cross X sign on data network so you don't even know if mobile network is not working. In order to get notifications of all apps we've to keep checking for internet. Please fix this as soon as possible
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Re: Motorola one power net connection issue after Android 10 update

2020-02-02, 8:36 AM
Check this bug report

https://drive.google.com/file/d/1AuZRPmaO4M78vK6pKZsY2I7Jc8r8DxDy/view?usp=drivesdk

Mobile data issue in android 10 update
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Re: Motorola one power net connection issue after Android 10 update

2020-02-03, 3:47 AM

 wrote:
Check this bug report

https://drive.google.com/file/d/1AuZRPmaO4M78vK6pKZsY2I7Jc8r8DxDy/view?usp=drivesdk

Mobile data issue in android 10 update

Hi Sachin9t,

 

Thanks for reporting and sharing the Bug Report. I would suggest you perform a Factory Data Reset by taking a back up of your contacts and data before we go further with the Bug Report. Let me know how it goes.

 

Regards,

Suman



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Re: Motorola one power net connection issue after Android 10 update

2020-02-04, 17:00 PM
I've performed factory data reset twice still facing the same problem. Now you can proceed with the bug report and fix this as soon as possible
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Re: Motorola one power net connection issue after Android 10 update

2020-02-05, 5:07 AM

 wrote:
I've performed factory data reset twice still facing the same problem. Now you can proceed with the bug report and fix this as soon as possible

Hi Sachin9t,

 

Thanks for confirm! Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



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Re: Motorola one power net connection issue after Android 10 update

2020-02-05, 7:10 AM
I've updated my profile with current phone and motorola privacy are on as well. You can look at my apps.
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Re: Motorola one power net connection issue after Android 10 update

2020-02-06, 6:05 AM

 wrote:
I've updated my profile with current phone and motorola privacy are on as well. You can look at my apps.

Hi Sachin9t,

 

Thanks for that. I have shared the Bug Report to our concerned team.

 

Regards,

Suman



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  • Message 10 of 10

Re: Motorola one power net connection issue after Android 10 update

2020-02-07, 7:21 AM


Please provide resolution to this bug. I am also facing this issue after update to Android 10 

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