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1 Posts

05-12-2021

India

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Motorola one power restarting again and again

2021-05-12, 19:56 PM

Hey,

 

My Motorola one power is restarting again and again. To resolve the issue I had done the factory reset but it didn't work even after factory restart.

 

I don't use any third party apps then also this issue is persisted. One observation from my side is that it is restarting immediately if I start the you tube videos.

It will not even play video for 5 minutes.

 

Please suggest and let me know if any details would be required

 

Thanks in advance.

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2999 Posts

04-04-2018

India

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Re:Motorola one power restarting again and again

2021-05-13, 9:49 AM

@ Rajabhanu wrote:

Hey,

 

My Motorola one power is restarting again and again. To resolve the issue I had done the factory reset but it didn' work even after factory restart.

 

I don' use any third party apps then also this issue is persisted. One observation from my side is that it is restarting immediately if I start the you tube videos.

It will not even play video for 5 minutes.

 

Please suggest and let me know if any details would be required

 

Thanks in advance.

 

Hi,

 

I am sorry to know about this. I would like you to test your device in Safe Mode and observe it for some time. Also, perform a Battery Calibration.

 

Let us know how it goes, we will be waiting for your response.

 

Regards,

Suman



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1 Posts

05-19-2021

India

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Re:Motorola one power restarting again and again

2021-05-19, 4:47 AM

Even I have  the same restarting issue my power button was faulty so I have to change my power button and battery, my power button was stuck so my phone keeps restarting  to confirm it while your phone is restarting hold the volume down button if your bootloader menu appears then  the issue is due to faulty power button

 

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3 Posts

05-21-2021

Netherlands

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Re:Motorola one power restarting again and again

2021-05-21, 5:08 AM
I have the same since the update yesterday. It won't boot in Recovery Mode and won't boot in Factory Mode.
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1982 Posts

11-24-2020

India

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Re:Motorola one power restarting again and again

2021-05-21, 7:51 AM

@ emnich wrote:

I have the same since the update yesterday. It won' boot in Recovery Mode and won' boot in Factory Mode.

Hi, 

 

Welcome to Motorola Forums. Sorry to know about this. I will do my best to help you with this. Can you please update your profile with the current phone, carrier, and IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks

Sunitha



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3 Posts

05-21-2021

Netherlands

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Re:Motorola one power restarting again and again

2021-05-21, 8:30 AM
I updated my profile but obviously can't change any settings on the phone. Feel free to look at my apps if you can.
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3 Posts

05-21-2021

Netherlands

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Re:Motorola one power restarting again and again

2021-05-21, 12:15 PM
@AgentSunitha, were you able to take a look at this issue?
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1982 Posts

11-24-2020

India

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Re:Motorola one power restarting again and again

2021-05-21, 14:57 PM

@ emnich wrote:

I updated my profile but obviously can' change any settings on the phone. Feel free to look at my apps if you can.

Hi, 

 

Thank you for updating the profile. We have checked, it looks like the device needs to be serviced. I would suggest you send the device for repair. Please go through the link here for further repair options. We hope it helps! 

 

Thanks

Sunitha 



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1 Posts

02-05-2020

United States of America

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  • Message 9 of 10

Re:Motorola one power restarting again and again

2021-07-25, 3:11 AM

Hi.. iam facing same issue with my motorola one power p30 note, its getting switchedoff continuously whenver incoming call comes or when iam trying to make a call. Randomly also switching off when iam using phone for youtube or any other service. I have tried safe mode and battery calibration also. Pls look after my device for any software issues. I have updated my motorola privacy profile.

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1982 Posts

11-24-2020

India

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Re:Motorola one power restarting again and again

2021-07-26, 8:56 AM

@ prbr wrote:

Hi.. iam facing same issue with my motorola one power p30 note, its getting switchedoff continuously whenver incoming call comes or when iam trying to make a call. Randomly also switching off when iam using phone for youtube or any other service. I have tried safe mode and battery calibration also. Pls look after my device for any software issues. I have updated my motorola privacy profile.

 

Hi, 

 

Thanks for writing to us. Sorry to hear you're having issues with your phone and your efforts are highly appreciated in performing troubleshooting steps. I will try my best to help you with this. I have checked and I am sorry to say you have not updated the profile. Can you please update your profile with your current phone, carrier, and IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Thanks

Sunitha



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