Hello,

I am an owner of a Motorola One Power and from the first day itself, I am encountering problems with signal reception bar. The Volte signal bar keeps on fluctuating, even at places where the network is very strong. I have tested the same SIM in other Volte smartphones and the signal comes full and stable. I have used multiple Moto devices in the past and never faced such issues. I also read users complaining about the same issue in the forum, pertaining to other models too.

Please do not tell me that the problem lies with the telecom operator or any app. 

Recently I have updated the Security patch till September, but there is no improvement whatsoever. Please look into the matter.

---

 wrote:

Hello,

I am an owner of a Motorola One Power and from the first day itself, I am encountering problems with signal reception bar. The Volte signal bar keeps on fluctuating, even at places where the network is very strong. I have tested the same SIM in other Volte smartphones and the signal comes full and stable. I have used multiple Moto devices in the past and never faced such issues. I also read users complaining about the same issue in the forum, pertaining to other models too.

Please do not tell me that the problem lies with the telecom operator or any app. 

Recently I have updated the Security patch till September, but there is no improvement whatsoever. Please look into the matter.

---

Hi.

Interesting. Have these fluctuations resulted in poor reception, dropped calls, etc?

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Thanks,

- Matt

Dear Matt,

Kindly note that this Volte Network Fluctuation problem is not unit-specific. This issue is prevalent in all Motorola One Power devices because 3 of my colleagues have also purchased this model and they are encountering the same problem. The phone is struggling to latch onto network and showing only One Bar signal, most of the times. Whereas other phones in the same location, running on the same telecom operator (JIO)  is showing full and stable signal. 

I know that Lenovo Motorola is very well aware of this problem because I am not the first one to bring this to light. I don't have any problems if you inspect my particular device, but I am certain that this issue is widespread across all the models.

The only pertinent solution is to acknowledge the software defects/bug and release a stable OTA update for fixing network fluctuation, for the benefit of all your customers.

Regards,

Samrat,

India.

Hi Netra,

It's a common problem which several customers like you and me go through, but only a few actually speak up. Earlier I owned a Lenovo K6 Power, which also had the exact same Volte Network Fluctuation problem. This is simply unacceptable my friend, Lenovo Motorola must fix it.

Regards,

Samrat

Yes samrat even I have complained this thing to Motorola head unit via phone call they told me to visit nearby service centre I will do it but the most unfortunate part is Flipkart don't even recognize this as a problem and refused me replacement iam not gonna let them go I will sue both these companies in consumer court court if my issue is not resolved sooner they are just fooling customers.

Even I am facing the similar issue with Volte signal reception. Shame on Motorola, you people cannot identify and remove the bug when so many customers are reporting the same issue.

---

 wrote:

Dear Matt,

Kindly note that this Volte Network Fluctuation problem is not unit-specific. This issue is prevalent in all Motorola One Power devices because 3 of my colleagues have also purchased this model and they are encountering the same problem. The phone is struggling to latch onto network and showing only One Bar signal, most of the times. Whereas other phones in the same location, running on the same telecom operator (JIO)  is showing full and stable signal. 

I know that Lenovo Motorola is very well aware of this problem because I am not the first one to bring this to light. I don't have any problems if you inspect my particular device, but I am certain that this issue is widespread across all the models.

The only pertinent solution is to acknowledge the software defects/bug and release a stable OTA update for fixing network fluctuation, for the benefit of all your customers.

Regards,

Samrat,

India.

---

Hi.

Please understand that we need details to solve issues. That means the more you can tell us about exactly what you are experiencing, and related information (as requested above), is very important. We rely on our community members to help us in this way -- we usually can't get to solutions without it. We don't have a magic way to understand and resolve issues reported by owners. Like any other problem, these need to be investigated. If you feel that we're intentionally limiting your signal and all we have to do is flip a switch to fix it, well, that's not the case. 

So, it's fine to report your experiences here. But if you want solutions, you will need to work with me and respond to my requests. 

Regards,

- Matt

Not a single time, when I see full network of Jio in Motorola One Power.