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7 Posts

07-26-2019

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Re: Network Signal Reception Unstable in Motorola One Power

2019-08-08, 9:02 AM

After buying Motorola on 11th July 2019, I started facing call drops, network fluctuation issues. On investigating with network companies, exchanging sim and so on, I came to understand by 22nd of July 2019 that it was the problem of the instrument and not the network companies. On continously coordinating, talking with flipkartand motorola on almost daily bases, I went to the service centre on 31st July 2019.

 

FOR ALMOST MORE THAN AN HOUR, SERVICE CENTRE EXECUTIVES WERE NOT READY TO ACCEPT THAT THE PHONE WAS DEFECTIVE. She said, all networks face the problem. On arguing with her for more than 15 minutes, she saidthat OK FOR YOUR SATISFACTION I AM SENDING THIS TO THE ENGINEER HERE.

 

So, finally she sent to the engineer and I had to wait for more than half an hour. She called me again, she said that there is no fault with the phone, the phone is all ok.. And added that the engineer has put one sim on 3G, one on 4G. The network will be proper now.

 

Again, I checked and showed her that the 4G network was fluctuating. So, she said, 4G network is bound to get this problem. When I argued, why the network companies then are offering 4G network in that case, and, there are people sitting in the room with 4G network. So, I toldher to either accept motorola one power doesn't support 4G or to accept that the phone was defective. But till the end, she didnt accept that the PROBLEM WAS WITH MOTOROLA DEVICE.

 

After countinously arguing, one senior person, ANITA came and said she would like to show the piece to senior engineer and so she would keep it for a day. 

 

After 1 day, I got a call that they would keep the phone for one more day. This went for almost a week, either they would call, if not, if I would call and ask, I also got a reply that some part needs to be changed, and, that, the part will reach and it will be done in a day. I again inquired to Motorola customer care about this the next day, where got a reply that the part has been received by the service centre etc.. However, the next day I called in the afternoon, and got the answer as the phone has been sent to the seniors as few other pieces had also been received with the same issue, and, that the senior technical team was looking into it. All this happened till 8th of August 2019, AFTER DAILY HARASSMENT of calling various people, asking about the status, explaining the problem from the start till the end, and, requesting to help me, and, also staying without the mobile even though technically I should be using the mobile.

On 8th, after twice calling the motorola customer care, I received a call from senior team member. After explaining him, I asked him, and which I have for the whole team, seniors of the country and global team.

  1. Why motorola’s customer care executives are so trained, that they try ‘NOT TO ACCEPT THE ISSUE’ as far as possible, instead of HELPING CUSTOMERS RESOLVE THEIR PROBLEM.
  2. Why Motorola is not resolving the problematic issue of ‘network strength’, and, why so many of Motorola one power pieces have the same problem. Instead of accepting the FACT and improving companies GOODWILL, what you have chosen is to give third class products and damage the reputation totally.
  3. If the piece was kept for so long, is it not the responsibility of your team to provide a spare piece, as, it is very difficult to lead life without mobile these days. To this, the answer of the senior executive was “you should have asked for it”. Even when I reminded him that the mobile was just taken for A SINGLE DAY, and asking whether it wasn’t the responsibility of the customer care executives to ask if I needed a spare mobile, he insisted, I SHOULD HAVE ASKED.
  4. On asking him that I want everything, which has been done on my mobile, WRITTEN, whatever has been changed and what all processes have been carried out. He said, ‘nothing written can be given’. After lot of arguments, he said, on the copy of the job sheet, that can be written by the executives. Now, I had askedfor the same. I FEEL ITS YOUR POLICY TO DENY EVERYTHING AS FAR AS POSSIBLE.
  5. After so muchof harassment RIGHT FROM THE MOMENT I BOUGHT MOTOROLAONE POWER (11th July 2019), to today (8th August 2019), instead of apologizing, what I have received from your team, at every step, is, TRY TO DENY,NO CUSTOMER SUPPORT, and AVODING. At the last, with so much of frustration, I had to tell him that I NO LONGER WANT THE PIECE BACK if it is not delivered me at home. And he immidietely agreed that the phone cannot be deliverd at home, and, said, “I WILL MAKE A NOTE OF THIS”. AND then the phone got disconnected. 

This was excellent behaviour from the whole Motorola team. Thanks a lot..

May be single handedly I can not do anything. But you have LOST a genuine customer for ever.

And if you would have chosen to atleast give support in speaking, you could have retained the customer.

I cant expect anything more from you. YOU BE HAPPY WITH KEEPING THE PHONE.. i CAN NOT LIVE WITH SUCH A PATHETIC PHONE. 

 

Thank you

 

Trupti

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7 Posts

07-26-2019

IN

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Re: Network Signal Reception Unstable in Motorola One Power

2019-08-13, 5:52 AM

I got my device from service centre, where they have changed the mother board. But still the issue remains as it was earlier, network continiously fluctuating without changing the place or direction of the mobile, be it any network. Everything works great in any other device except motorolas.

 

Its really really frustrating, and, motorola people are not even bothered to reply to any posts

 

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2 Posts

05-31-2019

PH

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Motorola One Poor Phone Signal.

2019-08-19, 11:45 AM

I have owned Motorola One since July 2019 and ever since I used it the signal is always poor. There are time that it has signal but you can't connect to the Internet. BUT most of the time, you can't reach any signal How to fix this? Thank you! 

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2 Posts

05-31-2019

PH

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Re: Network Signal Reception Unstable in Motorola One Power

2019-08-19, 11:50 AM
Me Too! Ever since I started using it. The signal was inconsistent and sometimes it doesn't even have one. Please fix this.
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4 Posts

08-18-2019

IN

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Re: Network Signal Reception Unstable in Motorola One Power

2019-08-19, 18:00 PM
Same here, from day one
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4 Posts

08-18-2019

IN

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  • Message 116 of 136

Re: Network Signal Reception Unstable in Motorola One Power

2019-08-19, 18:05 PM

Dear Matt,

Kindly note that this Volte Network Fluctuation problem is not unit-specific. This issue is prevalent in all Motorola One Power devices , my friends have also purchased this model and they are encountering the same problem. The phone is struggling to latch onto network and showing only One Bar signal, most of the times. Whereas other phones in the same location, running on the same telecom operator (BSNL 3g, Airtel, JIO, idea)  is showing full and stable signal.BBut my phone have poor signal ,, plz do needful

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256 Posts

10-20-2018

IN

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Re: Network Signal Reception Unstable in Motorola One Power

2019-08-19, 22:07 PM

Everyone facing the issue with network fluctuating, please update your profile with IMEI numbers and spam every mods or admins here on private message... continue to spam **removed** who don't even respond to customers. Today I got August update no improvement in camera no new features no new Moto actions just plain old security update.. These **removed** have taken Indian customers for granted,they are busy in Moto one vision forums so let's spam these idiors there ,infact spams these**removed** everywhere till they get fed up and acknowledge the customers . They won't reply here for sure because these**removed** are busy with new devices and care less about 1yr old mop.

 

Edited: Post edited to comply with the Community Rules. Keep it clean and civil. Fair warning.

Ps : I do not work for Motorola, I'm just a consumer who owns a Motorola one power
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2 Posts

08-24-2019

IN

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Re: Network Signal Reception Unstable in Motorola One Power

2019-08-24, 4:48 AM

Dear Motorola,

 

I have been using Moto one power for 6 months now, and was surprised to know that the networks which were throttling on my moto G3 have been struggling on this new phone. I have been using Vodafone , JIO , Airtel networks.. the first two for a longer period.

The issue is, the phone keeps dropping the signal even if you are on a call and will catch signal again after few seconds at same place, the call gets dropped. All other devices in the proximity will show full signal strength but my phone will show zero or single bar signal strength. Have tried a lot.. but nothing is helping. Switched over to airtel but the same issue , while the person next to e has full signal on his device my phone shows that there's a very weak signal for the same operator. 

The signal strength keeps varying keeping the phone in one place ranging from zero to full. Not able to use data as well.

Never expected such a thing from Motorola.

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2 Posts

08-24-2019

IN

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Re: Network Signal Reception Unstable in Motorola One Power

2019-08-24, 4:54 AM
What info you need matt to fix this? 
I will tell you what's happening. The best network in the region(next to my device) shows zero or a very weak signal strength on my phone. 
The network signal strength keeps fluctuating from zero to max the phone being at one position all the time. During calls also the network turns zero and the call gets dropped while the person next to me is using the same network on a different device and is happily enjoying conversation. Don't know what's the issue.. have checked with swapping sim of my friend who had good signal strength on his device .. but on my device even for his SIM the signal strength is weakening.

I am also noticing a similar issue for wifi as well .. the network getting dropped on and off. Though would need to enquire in detail on this wifi.
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6 Posts

02-26-2019

IN

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Re: Network Signal Reception Unstable in Motorola One Power

2019-09-03, 11:40 AM

I am facing the same issue. Using MOP since jan 2019. I hope motorola will provide update to resolve the issue.

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