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11-01-2018

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Network issue in moto one power

2019-12-14, 17:55 PM

After your android 10 update , there are network issue in moto one power, and battery drain highly

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1538 Posts

04-04-2018

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Re: Network issue in moto one power

2019-12-18, 10:26 AM

 wrote:

After your android 10 update , there are network issue in moto one power, and battery drain highly


Hi Jai9045,

 

Sorry to know about this and thanks for reporting! Please reset your Network Settings and see if that helps. Go to Settings > System > Advanced > Reset option > Reset Wi-Fi, mobile & Bluetooth. Let us know how it goes.

Also, check your device in Safe Mode and observe for some time. Let me know if you see any difference. 

 

Regards,

Suman



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7 Posts

11-01-2018

IN

26 Signins

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  • Posts: 7
  • Registered: ‎11-01-2018
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  • Message 3 of 9

Re: Network issue in moto one power

2019-12-18, 14:36 PM

Problem not solve after this troubleshooting step, please fix it  and battery is also drain highly..

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1538 Posts

04-04-2018

IN

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  • Posts: 1538
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Re: Network issue in moto one power

2019-12-19, 5:22 AM

 wrote:

Problem not solve after this troubleshooting step, please fix it  and battery is also drain highly..


Hi Jai9045,

 

Thanks for trying. Check your device with a different SIM card and see if it's the same with other networks also. Also, check your device in Safe Mode and observe for some time. If you don't see any changes, I would suggest you perform a Factory Data Reset on your device by taking back up of your contacts & data. We recommend performing a reset after a Software update as it helps to start the device afresh and that could solve your concern. 

 

Let me know how it goes.

 

Regards,

Suman



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7 Posts

11-01-2018

IN

26 Signins

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  • Posts: 7
  • Registered: ‎11-01-2018
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  • Message 5 of 9

Re: Network issue in moto one power

2019-12-19, 7:04 AM

Sir, i reset my phone but problem not fixed, please and today i visit to moto service center, they said that, that problem comes with motorola , after update that will be fixed, so please provide update as soon as possible

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1538 Posts

04-04-2018

IN

274 Signins

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  • Posts: 1538
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16809
  • Message 6 of 9

Re: Network issue in moto one power

2019-12-19, 8:23 AM

 wrote:

Sir, i reset my phone but problem not fixed, please and today i visit to moto service center, they said that, that problem comes with motorola , after update that will be fixed, so please provide update as soon as possible


Hi Jai9045,

 

Thanks for trying! Have you checked with a different SIM card as suggested? If yes, is it the same? Let me know.

We would also like to investigate why and what might be causing this. Kindly update your device IMEI on your profile.

 

Regards,

Suman



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7 Posts

11-01-2018

IN

26 Signins

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  • Posts: 7
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Re: Network issue in moto one power

2019-12-19, 10:02 AM

Yes i tried everything,

 

354143090673575 / 09 thats my IMEI no 

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1538 Posts

04-04-2018

IN

274 Signins

16809 Page Views

  • Posts: 1538
  • Registered: ‎04-04-2018
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  • Views: 16809
  • Message 8 of 9

Re: Network issue in moto one power

2019-12-20, 6:14 AM

 wrote:

Yes i tried everything,

 

354143090673575 / 09 thats my IMEI no 


Hi Jai9045,

 

Thanks for sharing the device IMEI number, I have updated the concerned team regarding this.

 

Regards,

Suman



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7 Posts

11-01-2018

IN

26 Signins

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  • Posts: 7
  • Registered: ‎11-01-2018
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  • Message 9 of 9

Re: Network issue in moto one power

2019-12-21, 6:49 AM

Yes sir, but please be fast

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