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jkmp3
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Posts: 7
Registered: ‎11-10-2018
Location: IN
Views: 379
Message 1 of 4

Network problem in Motorola One Power

 There appears to be a new bug with Mobile data. A small x mark appears on both SIMs signal bars while the data is ON,  calls both incoming and outgoing works. But the mobile data does not.I If connected to Wi-Fi or if data is switched off the x mark disappears.

 

I used the device in Safe Mode, swapped SIMs,rebooted the phone, turned the Airplane mode ON and OFF and the issue is still there.

 

I use BSNL as my primary, and Vodafone as second SIM. Vodafone is the one I use for data. I have installed December security patch.

I hope you fix this issue with January security update if you ever plan to release one.

1BHP
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Posts: 22
Registered: ‎10-20-2018
Location: IN
Views: 354
Message 2 of 4

Re: Network problem in Motorola One Power

I had same issue with Vodafone when i was using it. Maybe you connection is too slow.

Check with yours service provider for APN settings.

Try it with Airtel or Jio sim and see if the problem persists.

The little x signifies you don't have internet connection. So when you access internet using WiFi it's gonna disappear. 

Post here if it works. Smiley Happy

- 1BHP
Senior MotoAgent
Senior MotoAgent
Posts: 1,030
Registered: ‎10-08-2015
Location: IN
Views: 175
Message 3 of 4

Re: Network problem in Motorola One Power


@jkmp3 wrote:

 There appears to be a new bug with Mobile data. A small x mark appears on both SIMs signal bars while the data is ON,  calls both incoming and outgoing works. But the mobile data does not.I If connected to Wi-Fi or if data is switched off the x mark disappears.

 

I used the device in Safe Mode, swapped SIMs,rebooted the phone, turned the Airplane mode ON and OFF and the issue is still there.

 

I use BSNL as my primary, and Vodafone as second SIM. Vodafone is the one I use for data. I have installed December security patch.

I hope you fix this issue with January security update if you ever plan to release one.


Hi jkmp3,

 

Greetings from Motorola, 

 

I'd like to confirm if you still the having reported phone concerns? Please let me know. 

 

Please send me a Personal Message and follow this format:

 

Mobile Network Fluctuation - Your Carrier  - The date and time when it happened - The physical address where it happened. 

 

Thanks & Regards
Nikh
Lenovo-Moto Support

gualdora
Fanfold Paper
Posts: 2
Registered: ‎02-06-2019
Location: IT
Views: 125
Message 4 of 4

Re: Network problem in Motorola One Power

Dear agent Nikh, I'm experiencing the same problen worh my Motorola one XT1941-4: quite often the data network (3g and 4g) is lost and not recovered.I order to fix I normally need to reatart, sometimes is enough to activate and de-activate the airplane mode.Looks like a sweet bug.

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