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01-27-2019

IN

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No incoming call ringtone or notification while using headphone

2019-01-27, 22:23 PM

While using music app like gaana, with earphone, and when incoming call received , the songs which are playing does not stop so there is no clue for incoming calls , and important calls are remained as unattended. Please solve this topic at earliest.

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10-08-2015

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Re: No incoming call ringtone or notification while using headphone

2019-01-29, 11:11 AM

 wrote:

While using music app like gaana, with earphone, and when incoming call received , the songs which are playing does not stop so there is no clue for incoming calls , and important calls are remained as unattended. Please solve this topic at earliest.


Hi jhara_shah,

 

Greetings from Motorola,

 

Sorry for the inconvenience caused. We request you to share us a few more details on the same so that we could look into it.

 

1. Did you check with the different headphones?

 

2. Please share us the headphone brand & model details.

 

3. We request you to let us what are the troubleshooting steps you have done so far? so that it would easy to assist you.

 

4. Have tried with Google Play Music app?

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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