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5 Posts

07-15-2021

Pakistan

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  • Posts: 5
  • Registered: ‎07-15-2021
  • Location: Pakistan
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  • Message 31 of 34

Re:No updates? Still on August security patch - P30 Play XT-1941-4 reteu - OPK28.63-18 - Android 8.1

2021-07-21, 14:33 PM

Hi Sunitha,

 

I have tried to update the phone with Rescue and Smart Assistance tool. but it does not show any matching firmware, even when selecting the firmware manually, it does not match.

 

Regards,

Asghar

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1565 Posts

11-24-2020

India

170 Signins

18240 Page Views

  • Posts: 1565
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 18240
  • Message 32 of 34

Re:No updates? Still on August security patch - P30 Play XT-1941-4 reteu - OPK28.63-18 - Android 8.1

2021-07-22, 7:15 AM

@ Asgharr wrote:

Hi Sunitha,

 

I have tried to update the phone with Rescue and Smart Assistance tool. but it does not show any matching firmware, even when selecting the firmware manually, it does not match.

 

Regards,

Asghar

 

Hi Asghar, 

 

Thank you for trying the Rescue and Smart Assistance tool. Could you please let me know where did you purchase the phone? So I can check and guide you further. 

 

Thanks

Sunitha



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5 Posts

07-15-2021

Pakistan

7 Signins

40 Page Views

  • Posts: 5
  • Registered: ‎07-15-2021
  • Location: Pakistan
  • Views: 40
  • Message 33 of 34

Re:No updates? Still on August security patch - P30 Play XT-1941-4 reteu - OPK28.63-18 - Android 8.1

2021-07-22, 10:58 AM

I bought the phone 3 months back from a shop named Mobile River located in Saddar, Karachi, Pakistan.

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1565 Posts

11-24-2020

India

170 Signins

18240 Page Views

  • Posts: 1565
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 18240
  • Message 34 of 34

Re:No updates? Still on August security patch - P30 Play XT-1941-4 reteu - OPK28.63-18 - Android 8.1

2021-07-23, 7:03 AM

@ Asgharr wrote:

I bought the phone 3 months back from a shop named Mobile River located in Saddar, Karachi, Pakistan.

 

 

Hi Asghar, 

 

Thank you for confirming! Since you are unable to update the phone with the Rescue and Smart Assistance tool, I would suggest sending your phone for service and getting it updated. Please click the link here to find the nearest Service Center in your location. Please don't hesitate to post again in case you need further assistance.

 

Thanks

Sunitha



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