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Not getting andriod and security updates on moto One

2020-01-23, 11:53 AM

I have upgraded from moto e4 plus to moto one ,I have bought this mobile in 2nd hand condition.
Problem is that it is strucked on Andriod 8.1.0 with security patch level October 1, 2018. after that no update i think so, i tried to update but it says your device is up to date while it is supposed to be at andriod Pie and afterward on Andriod Q. Please help me to sort out as i am more vulnerable to security threats.

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  • Message 2 of 15

Re: Not getting andriod and security updates on moto One

2020-01-23, 12:02 PM

Try searching for OTAs while you're connected to internet via WiFi network.

If not working, you could try a factory reset (backup your data/photos/videos before).

Motorola One™
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  • Message 3 of 15

Re: Not getting andriod and security updates on moto One

2020-01-23, 14:29 PM

You should use Lenovo Moto Smart Assistant. Not only it upgrades your device to Pie, but also it installs on your phone the latest security patches.

https://support.lenovo.com/in/en/downloads/ds101291

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  • Message 4 of 15

Re: Not getting andriod and security updates on moto One

2020-01-24, 8:43 AM

 wrote:

I have upgraded from moto e4 plus to moto one ,I have bought this mobile in 2nd hand condition.
Problem is that it is strucked on Andriod 8.1.0 with security patch level October 1, 2018. after that no update i think so, i tried to update but it says your device is up to date while it is supposed to be at andriod Pie and afterward on Andriod Q. Please help me to sort out as i am more vulnerable to security threats.


Hi waqasrasheed

 

Thanks for posting! I would suggest you update your device through LMSA, check the mentioned link here

Regards,

Suman



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  • Message 5 of 15

Re: Not getting andriod and security updates on moto One

2020-01-30, 15:53 PM

i have alsoo tried LMSA, but it is also saying your virsion is up to date

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  • Message 6 of 15

Re: Not getting andriod and security updates on moto One

2020-01-30, 15:54 PM

i have alsoo tried LMSA, but it is also saying your virsion is up to date.

Now what should be the next step?

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  • Message 7 of 15

Re: Not getting andriod and security updates on moto One

2020-02-03, 3:23 AM

 wrote:

i have alsoo tried LMSA, but it is also saying your virsion is up to date.

Now what should be the next step?


Hi waqasrasheed,

 

Please update your profile with the IMEI number of your phone. This will help us investigate. Make sure that your Motorola Privacy is enabled. If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



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  • Message 8 of 15

Re: Not getting andriod and security updates on moto One

2020-02-04, 11:31 AM

Hi Suman, 

I have updated the required portion of profile (IMEI of mobile)

Please help

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  • Message 9 of 15

Re: Not getting andriod and security updates on moto One

2020-02-04, 11:33 AM

 wrote:

 wrote:

i have alsoo tried LMSA, but it is also saying your virsion is up to date.

Now what should be the next step?


Hi waqasrasheed,

 

Please update your profile with the IMEI number of your phone. This will help us investigate. Make sure that your Motorola Privacy is enabled. If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman


Hi Suman, 

I have updated the required portion of profile (IMEI of mobile)

Please help

 

waqas.

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  • Message 10 of 15

Re: Not getting andriod and security updates on moto One

2020-02-05, 3:45 AM

 wrote:

 wrote:

 wrote:

i have alsoo tried LMSA, but it is also saying your virsion is up to date.

Now what should be the next step?


Hi waqasrasheed,

 

Please update your profile with the IMEI number of your phone. This will help us investigate. Make sure that your Motorola Privacy is enabled. If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman


Hi Suman, 

I have updated the required portion of profile (IMEI of mobile)

Please help

 

waqas.


Hi waqasrasheed,

 

Thanks for sharing the IMEI number, kindly let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
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