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ethanr100
Paper Tape
Posts: 1
Registered: ‎02-13-2019
Location: IN
Views: 966
Message 1 of 5

Phone screen is black on incoming call, moto one

Hi,

 

Moto one phone

When ever there is a incoming call, the screen is still black and does not allow to attend the call. 

 

Tried...

Pressing the power button --> Does not work

Tried in Safe Mode --> Does not work, same screen is black

Phone is brand new phone so there are no third party apps

 

I could see lot of phones having the same problem, but could not find a solution.

 

Appreciate your help

Motorola Admin Motorola Admin
Motorola Admin
Posts: 17,031
Registered: ‎02-03-2016
Location: US
Views: 905
Message 2 of 5

Re: Phone screen is black on incoming call, moto one


@ethanr100 wrote:

Hi,

 

Moto one phone

When ever there is a incoming call, the screen is still black and does not allow to attend the call. 

 

Tried...

Pressing the power button --> Does not work

Tried in Safe Mode --> Does not work, same screen is black

Phone is brand new phone so there are no third party apps

 

I could see lot of phones having the same problem, but could not find a solution.

 

Appreciate your help


Hi.

 

Sorry to hear you're having problems. Try this.

  1. Long press the dialer icon on your home screen.
  2. Press the little "i" information icon.
  3. Click on Notifications.
  4. Check any un-checked boxes to see if those are limiting the performance.

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Ravankaka1
Blue Screen Again
Posts: 1
Registered: ‎02-23-2019
Location: IN
Views: 802
Message 3 of 5

Re: Phone screen is black on incoming call, moto one

Just go to settings-app and notification-select phone app-storage -clear the cache and storage -then restart the app and issue solved 

Sam2085
What's DOS?
Posts: 1
Registered: ‎04-04-2019
Location: IN
Views: 588
Message 4 of 5

Re: Phone screen is black on incoming call, moto one

Have tried the above method. Still the problem persists.

 

Kindly guide.

Motorola Admin Motorola Admin
Motorola Admin
Posts: 17,031
Registered: ‎02-03-2016
Location: US
Views: 558
Message 5 of 5

Re: Phone screen is black on incoming call, moto one


@Sam2085 wrote:

Have tried the above method. Still the problem persists.

 

Kindly guide.


Just to be clear, the phone screen may be on when the call comes in, but it turns black at the point that the phone rings? Or that you answer the call?

 

Do you have any kind of case on the phone? Or a screen protector?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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