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53 Posts

05-02-2017

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Playback issue in Amazon Prime Videos in FHD

2020-03-10, 8:14 AM

Though MOP supports widevine L1 am unable to watch prime videos in FHD. I have contacted prime videos team numerous time but they said that it is a problem of MOP as from their server side FHD playback is enabled. Even my friends Mi A3 gets 1080P playback though it has only 720p screen. Please fix this issue ASAP so that we can take full advantage of our awesome MOP device.

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17982 Posts

02-03-2016

US

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Re:Playback issue in Amazon Prime Videos in FHD

2020-03-11, 14:28 PM

Hi.

 

Sorry, but can you tell me how you are determining the resolution of the video? Are you using the Prime app?

 

Thanks,

 

  • Matt
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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53 Posts

05-02-2017

IN

124 Signins

745 Page Views

  • Posts: 53
  • Registered: ‎05-02-2017
  • Location: IN
  • Views: 745
  • Message 3 of 7

Re:Playback issue in Amazon Prime Videos in FHD

2020-03-12, 6:04 AM

Yes am using prime video app in my MOP. And the best streaming quality is 0.46GB/hr and in video playback also no HD mentioned.

 

Now when i take a look at my friends MI A3 which also have widevine L1 support the best streaming quality in prime video app is 2.85GB/hr and in video playback also it shows HD 1080P.

I have contacted amazon prime video team multiple times but they said its a problem from motorola's side and motorola need to fix this. 

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53 Posts

05-02-2017

IN

124 Signins

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  • Posts: 53
  • Registered: ‎05-02-2017
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  • Views: 745
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Re:Playback issue in Amazon Prime Videos in FHD

2020-03-12, 6:06 AM

And video quality in MI A3 is so much better than MOP for prime video in spite MI A3 only have a 720P screen. 

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53 Posts

05-02-2017

IN

124 Signins

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  • Posts: 53
  • Registered: ‎05-02-2017
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  • Views: 745
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Re:Playback issue in Amazon Prime Videos in FHD

2020-03-16, 4:58 AM

If you have MOP with you, you can also check for yourself. The quality is pathetic in MOP. 

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17982 Posts

02-03-2016

US

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  • Posts: 17982
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Re:Playback issue in Amazon Prime Videos in FHD

2020-03-17, 13:37 PM

Yes am using prime video app in my MOP. And the best streaming quality is 0.46GB/hr and in video playback also no HD mentioned.

 

Now when i take a look at my friends MI A3 which also have widevine L1 support the best streaming quality in prime video app is 2.85GB/hr and in video playback also it shows HD 1080P.

I have contacted amazon prime video team multiple times but they said its a problem from motorola's side and motorola need to fix this. 

 

Thanks for this. We're looking into it.

 

  • Matt
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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53 Posts

05-02-2017

IN

124 Signins

745 Page Views

  • Posts: 53
  • Registered: ‎05-02-2017
  • Location: IN
  • Views: 745
  • Message 7 of 7

Re:Playback issue in Amazon Prime Videos in FHD

2020-03-19, 17:18 PM
Please resolve this issue. That will be very helpful.
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