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12-22-2019

IN

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Problem in wifi connection

2020-01-02, 17:32 PM

After the android 10 update i can't connect  my  phone to any wifi network. After i tried all troubleshooting methods 

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1540 Posts

04-04-2018

IN

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Re: Problem in wifi connection

2020-01-03, 7:18 AM

 wrote:

After the android 10 update i can't connect  my  phone to any wifi network. After i tried all troubleshooting methods 


Hi Krishna091298,

 

Thanks for reporting and sorry to know about this. May I know what all troubleshooting steps have you performed?

My suggestions would be-- Check your device in Safe Mode, Reset your Network Settings, Reset your Wi-Fi Router, check your device with a different Wi-Fi connection and if the issue still persists, perform a Factory Data Reset without an automatic restore. Let me know.

 

Regards,

Suman



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2 Posts

12-22-2019

IN

4 Signins

20 Page Views

  • Posts: 2
  • Registered: ‎12-22-2019
  • Location: IN
  • Views: 20
  • Message 3 of 4

Re: Problem in wifi connection

2020-01-03, 9:06 AM

Yes i have performed all the troubleshooting steps. I performed factory data reset and reset of network settings,wifi router Still i can't connect to wifi network. I have to tried to connect other wifi networks also still i can't connect

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1540 Posts

04-04-2018

IN

274 Signins

16814 Page Views

  • Posts: 1540
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16814
  • Message 4 of 4

Re: Problem in wifi connection

2020-01-03, 9:32 AM

 wrote:

Yes i have performed all the troubleshooting steps. I performed factory data reset and reset of network settings,wifi router Still i can't connect to wifi network. I have to tried to connect other wifi networks also still i can't connect


Hi Krishna091298,

 

Thanks for trying! Can you take the hardware test? Go to App drawer > Moto Help > hardware test > Wi-Fi > test. Let me know the result.

 

Regards,

Suman



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