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Randomly Restart? #MotoOnePower

2019-01-16, 12:50 PM

When I don't use the phone for some while I notice that the phone went rebooted for NO reason. Caught it several times, dunno the cause. Please help.

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Re: Randomly Restart? #MotoOnePower

2019-01-16, 14:21 PM

 wrote:

When I don't use the phone for some while I notice that the phone went rebooted for NO reason. Caught it several times, dunno the cause. Please help.


Hi ChandSR,

 

Greetings from Motorola,

 

Sorry for the inconvenience caused. We would like to try using your phone in Safe Mode. Safe Mode starts the device without any third-party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

 

To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up, reboot the device to get back to normal mode. Let us know what you'll find out.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

 

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17904 Posts

02-03-2016

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Re: Randomly Restart? #MotoOnePower

2019-01-16, 15:10 PM

 wrote:

When I don't use the phone for some while I notice that the phone went rebooted for NO reason. Caught it several times, dunno the cause. Please help.

Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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52 Posts

07-09-2015

IN

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Re: Randomly Restart? #MotoOnePower

2019-01-17, 3:42 AM
Any other way to find the cause of the reboot? Any RebootLogs app? It's difficult for me to use it as Safe Mode all day.
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52 Posts

07-09-2015

IN

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  • Message 5 of 17

Re: Randomly Restart? #MotoOnePower

2019-01-17, 3:50 AM
Yes, I did update the serial number at the moment I firstly posted the query regarding my #MotoOnePower
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  • Message 6 of 17

Re: Randomly Restart? #MotoOnePower

2019-01-17, 16:41 PM

 wrote:
Yes, I did update the serial number at the moment I firstly posted the query regarding my #MotoOnePower

What I am seeing in your profile is your old Moto G3 serial number. Please use the link I posted above if you need help in updating your profile.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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52 Posts

07-09-2015

IN

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Re: Randomly Restart? #MotoOnePower

2019-01-23, 13:15 PM
I tot registering the product with moto website is what this forum wanted, anyway I did update all the thing which you mentioned on that post. Please Help.
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1044 Posts

10-08-2015

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Re: Randomly Restart? #MotoOnePower

2019-01-24, 8:09 AM

 wrote:
I tot registering the product with moto website is what this forum wanted, anyway I did update all the thing which you mentioned on that post. Please Help.

Hi ChandSR,

 

Thank you for updating your Motorola One Power phone IMEI number with us. As requested earlier, please enable Motorola Privacy settings which are at Settings>>System>> Motorola Privacy. so that we could look into your apps which is causing your phone random restart issue.

 

Find this link for assistance to update your profile.  https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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52 Posts

07-09-2015

IN

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  • Message 9 of 17

Re: Randomly Restart? #MotoOnePower

2019-01-26, 11:52 AM

Yup, I enabled the "Motorola Privacy" option. Hope the culprit (app) may be caught soon which causing my restart issue.

 

One thing I want to request you once again, Please do something for your "MotoAppLauncher" it eating all my ram which result in slowing the performance. Having said that, those who are using the third-party launcher are mostly suffering.

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1044 Posts

10-08-2015

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Re: Randomly Restart? #MotoOnePower

2019-01-28, 7:39 AM

 wrote:

Yup, I enabled the "Motorola Privacy" option. Hope the culprit (app) may be caught soon which causing my restart issue.

 

One thing I want to request you once again, Please do something for your "MotoAppLauncher" it eating all my ram which result in slowing the performance. Having said that, those who are using the third-party launcher are mostly suffering.


Hi ChandSR,

 

Thank you for updating your profile. As we see that few unidentified applications are causing the restart issue in your device. Hence, we request you to perform the External Reset of the device & let us know.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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