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1 Posts

01-06-2020

PL

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Receiver issue

2020-01-06, 18:02 PM

Hello, I have problem with receiver. I can hear someone, but very silent. In city with traffic it's horrible issue.

What should I do? Is it a problem of soft or hardware?

Android 9

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1540 Posts

04-04-2018

IN

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Re: Receiver issue

2020-01-07, 5:31 AM

 wrote:

Hello, I have problem with receiver. I can hear someone, but very silent. In city with traffic it's horrible issue.

What should I do? Is it a problem of soft or hardware?

Android 9


Hi bewust,

 

Sorry to know about this. Could you please take the hardware test-- go to App drawer > Moto Help > hardware test > Receiver > test. Let me know the result.

Also, check your device in Safe Mode and observe for some time. See if the issue persists.

 

Regards,

Suman



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1 Posts

05-30-2020

US

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Re:Receiver issue

2020-05-30, 20:25 PM

Hello,

 

I have moto g7:

 

No sound comes through the receiver during calls (speaker volume and wired earphones have no issues).

 

  • safe booted - no change
  • volume setting maxed out for calls

 

Hardware test - if in completely quiet room, I can just barely hear test sound.

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