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Jmanan088
Blue Screen Again
Posts: 1
Registered: ‎11-20-2018
Location: IN
Views: 219
Message 1 of 4

Screen blackout

All of a sudden the screen blacks out for 5-6 seconds and then all the system restarts itself moto sensors run and phone is started again and this happens anytime like while using a app or while being on a call. 

Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 190
Message 2 of 4

Re: Screen blackout


@Jmanan088 wrote:

All of a sudden the screen blacks out for 5-6 seconds and then all the system restarts itself moto sensors run and phone is started again and this happens anytime like while using a app or while being on a call. 


Hi Jmanan088,

 

Sorry to know, when did this start, and have you already tried any troubleshooting steps since it began? If yes, please let me know what troubleshooting steps have you tried so far? 

 

Thanks

Sandip

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Kjartan79
What's DOS?
Posts: 1
Registered: ‎09-11-2019
Location: NO
Views: 65
Message 3 of 4

Re: Screen blackout

Hi, this seems to be the problem with my one vision AS well. Can this please be fixed. I have activated developer function som logs can bee shared.

A couple of times a day is realy anoing.

Senior MotoAgent
Senior MotoAgent
Posts: 6,012
Registered: ‎12-04-2017
Location: IN
Views: 25
Message 4 of 4

Re: Screen blackout


@Kjartan79 wrote:

Hi, this seems to be the problem with my one vision AS well. Can this please be fixed. I have activated developer function som logs can bee shared.

A couple of times a day is realy anoing.


Hi Kjartan79,

 

Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

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