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Mahijyothi
Paper Tape
Posts: 2
Registered: ‎05-22-2019
Location: IN
Views: 202
Message 1 of 3

Sound problem

Hi, I have bought Motorola Androidone just 3months ago, today morning suddenly my phone got some problem.i.e, when I play music and videos there is no sound and when I make a call I couldn't able to listen sound from receiver. Now I am using earphones to make a call and watching videos. Without earphones I couldn't able to hear anything from my phone.kindly help me on this. I trusted a lot Moto brand but I am feeling very bad now.

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,253
Registered: ‎02-02-2016
Location: US
Views: 171
Message 2 of 3

Re: Sound problem


@Mahijyothi wrote:

Hi, I have bought Motorola Androidone just 3months ago, today morning suddenly my phone got some problem.i.e, when I play music and videos there is no sound and when I make a call I couldn't able to listen sound from receiver. Now I am using earphones to make a call and watching videos. Without earphones I couldn't able to hear anything from my phone.kindly help me on this. I trusted a lot Moto brand but I am feeling very bad now.


Have you tested in safe mode? Tested speaker with the moto help app installed on the phone? These are 2 different things you can try

 

To reboot into safe mode, tap the power button until you see power off on screen. Then tap and hold power off (on screen) and a new menu will appear to reboot into safe mode.

 

 

 

 


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Mahijyothi
Paper Tape
Posts: 2
Registered: ‎05-22-2019
Location: IN
Views: 149
Message 3 of 3

Re: Sound problem

Actually I tried in different way with your Idea it worked out, thanks a lot. Actually I had gone to Moto help-hardware daignose-then I click on receiver-after that it is showing problem with receiver then I click on top which is in right side(verticaly 3 Dot's) then it was asking default reset-i click on that. Now it's stated working both YouTube and reciver. Thanks.

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