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03-01-2020

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Turns off whenever a video is streamed on any app.

2020-03-01, 11:33 AM
Hi, My Moto One Power is turning off whenever I stream a video on any app (Hotstar, YouTube, Netflix, Facebook, Instagram). Although, streaming works perfectly fine when it is connected to a charger. What's the issue?
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1505 Posts

04-04-2018

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Re:Turns off whenever a video is streamed on any app.

2020-03-03, 4:50 AM

Hi KrushnaR,

 

Thanks for posting and sorry to know about this. I would suggest you perform a Battery calibration and see how it goes.

 

To perform a battery calibration:

 

  1. Force reboot the device by holding the power button until the device reboots
     
  2. Plug into supplied charger
     
  3. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%

 

Let me know if it helped.

 

Regards,

Suman



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