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Unable to connect phone to laptop

2020-09-23, 14:39 PM
I received it and updated September patch. After connecting mobile to my laptop only getting charging. I don't get an option for file transfer, usb threatening etc. It's annoying. Pls fix it soon.
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2786 Posts

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Re:Unable to connect phone to laptop

2020-09-24, 10:51 AM

@ prashanthgs15 wrote:
 

I received it and updated September patch. After connecting mobile to my laptop only getting charging. I don't get an option for file transfer, usb threatening etc. It's annoying. Pls fix it soon.

 

Hi,

 

Sorry to know about this. I would suggest you check Settings > Internet & Mobile > Tethering > click on it > see if you get the options.

 

Let me know how it goes.

 

Regards,

Suman



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34 Posts

03-11-2019

IN

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Re:Unable to connect phone to laptop

2020-09-28, 15:41 PM
Don't work at all. It neither showing in my laptop nor in my mobile as the device is connected. Just showing the mobile as it's getting charging Bolt. Pls fix it. I don't find any problems with other mobile devices connected to my laptop. So please fix it and help me out...
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2786 Posts

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Re:Unable to connect phone to laptop

2020-09-29, 9:49 AM

@ prashanthgs15 wrote:
 

Don't work at all. It neither showing in my laptop nor in my mobile as the device is connected. Just showing the mobile as it's getting charging Bolt. Pls fix it. I don't find any problems with other mobile devices connected to my laptop. So please fix it and help me out...

 

I understand it can be annoying. Please try with a different cable if one is available and see if it's the same. Let me know how it goes. 

 

Regards,

Suman



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34 Posts

03-11-2019

IN

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Re:Unable to connect phone to laptop

2020-09-30, 15:56 PM
Tried. Doesn't work. This issue I had faced 4 months back. Then after update everything worked normal. Now this is the second time. Pls release the update and fix it soon. Thq.
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Re:Unable to connect phone to laptop

2020-10-02, 14:23 PM

Hi prashanthgs15,

 

We would like to know if the laptops is on Windows 10? If the laptop is on Windows 10, make sure Media feature Pack installed. On your PC navigate to Settings > Apps > Apps and Features > Optional Features > Add a Feature and find the Media Feature Pack in the list of available Optional Features. Note, you will not be prompted to restart your computer, but you must restart in order to successfully complete installation of the Media Feature Pack. Please keep us updated.

 

Best regards,
Zeke
Motorola Support



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34 Posts

03-11-2019

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Re:Unable to connect phone to laptop

2020-10-02, 19:12 PM

I am using windows 7.

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2786 Posts

04-04-2018

IN

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Re:Unable to connect phone to laptop

2020-10-06, 7:35 AM

@ prashanthgs15 wrote:
 

 

I am using windows 7.

 

Have you tried with another computer? It's unlikely that this is a software issue on the phone. Generally, this is a PC related issue or a hardware failure on the phone. Trying another computer might help us determine that.

 

Please try it and let me know.

 

Regards,

Suman



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