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11 Posts

06-22-2014

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Wifi Automatically Disconnects and Reconnects again!

2020-05-22, 11:37 AM

My device is Motorola One Power. My SIM 1 has airtel and SIM 2 is empty.  I have been facing this problem since the android 10 update. My wifi shows connected and is working fine for some time and then it automatically disconnects then reconnects again time after time. This thing happens every 2min. There is no problem in the wifi connection since my other phones like Moto E works perfectly fine.

Pls Help!

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17982 Posts

02-03-2016

US

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  • Message 2 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-22, 15:31 PM

@ PrateekSinha wrote:
 

 

My device is Motorola One Power. My SIM 1 has airtel and SIM 2 is empty.  I have been facing this problem since the android 10 update. My wifi shows connected and is working fine for some time and then it automatically disconnects then reconnects again time after time. This thing happens every 2min. There is no problem in the wifi connection since my other phones like Moto E works perfectly fine.

Pls Help!

 

Hi.

 

Sorry to hear it. Let's first try the standard troubleshooting. See steps for these issues in this FAQ.

 

Let me know if it helps!

 

Thanks,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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11 Posts

06-22-2014

IN

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  • Message 3 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-22, 21:03 PM
Thank you for the reply. 🙂 I tried everything given in the FAQ and nothing worked. It stills disconnects randomly at any given time. I also factory reseted my Moto One Power and the issue still persists. As far as my wifi connection is concerned, I have a 100mbps unlimited wifi and in other devices it doesn't cause any issue.
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10 Posts

05-18-2019

IN

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  • Message 4 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-24, 9:49 AM
Yes . I am too facing the same issue. I too have an airtel sim in slot 1 and slot 2 empty.. Please advise @ MattForumsMngr
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11 Posts

06-22-2014

IN

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  • Posts: 11
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  • Message 5 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-26, 8:30 AM
At this point of time literally no one in the community seems to care. This motorola community forums have always disappointed me. I have tried emailing them, send feedback and whatnot, still no one from the community have replied.
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17982 Posts

02-03-2016

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  • Message 6 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-26, 14:30 PM

@ PrateekSinha wrote:
 

At this point of time literally no one in the community seems to care. This motorola community forums have always disappointed me. I have tried emailing them, send feedback and whatnot, still no one from the community have replied.

 

Hi.

 

Sorry - long holiday weekend in most of the world.

 

I think we're going to need some bug reports. I promise it's not as complicated as it looks!

 

  1. Go to Settings > About Phone > Tap on Build number 7 times on the build number to enable Developer Mode
  2. After the above steps, Developer Mode options will be enabled under Settings> System / Advanced > Developer options
  3. Go to Developer options > Enable USB debugging > Toggle On  
  4. Go to Developer options > Enable Bug Report shortcut > Toggle On
  5. Go to Developer options > Enable Wi-Fi Verbose Logging > Toggle On
  6. Once the issue is reproduced, Go to Developer options > Click on take bug report OR Press Power button and then choose Bug Report from the Power down menu.
  7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
  8. Then upload the Bug Report to your personal Google Drive and send it in an email to supportforums@motorola.com. Please include a link to this topic thread so we know what the report is for.
  9. Provide observations of what you saw happen right before the bug report was taken. 
  10. Please indicate the time that you observed the behavior in local time. 
  11. Also, please provide your Wifi make, model, security type, and band 2.4 or 5ghz, if possible, and confirm that the router software is up-to-date.

 

Regards,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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11 Posts

06-22-2014

IN

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  • Message 7 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-27, 11:52 AM

Hi.

I have sent the email with the bug report link of Google Drive and have provided  all the information you asked. I am now waiting for their response and I'll let you know what happens.

Thanks

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11 Posts

06-22-2014

IN

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  • Posts: 11
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  • Message 8 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-28, 20:24 PM
So they replied my email saying i need to flash my phone with some Lenovo rescue app from pc. I did it. The problem still exist. So i decided to make my wifi distribute to two different bands . So i have made two connections 1) SINHA_2.4ghz and SINHA_5ghz. with the same password. I clicked forget the 2.4 one and connected to 5ghz one. My problem is solved as i have not seen any disconnection for now like 10hrs. But my room is far away from the router and wifi signal is very weak for 5ghz. There has to be a solution for connecting to 2.4ghz one permanently. I don't want to again connect to 2.4ghz as it might jinx it
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17982 Posts

02-03-2016

US

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  • Message 9 of 9

Re:Wifi Automatically Disconnects and Reconnects again!

2020-05-29, 14:16 PM

@ PrateekSinha wrote:
 

So they replied my email saying i need to flash my phone with some Lenovo rescue app from pc. I did it. The problem still exist. So i decided to make my wifi distribute to two different bands . So i have made two connections 1) SINHA_2.4ghz and SINHA_5ghz. with the same password. I clicked forget the 2.4 one and connected to 5ghz one. My problem is solved as i have not seen any disconnection for now like 10hrs. But my room is far away from the router and wifi signal is very weak for 5ghz. There has to be a solution for connecting to 2.4ghz one permanently. I don't want to again connect to 2.4ghz as it might jinx it

 

Hi.

 

Thanks for the bug reports. Maybe we will learn something from those.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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