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19826 Posts

02-03-2016

United States of America

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  • Message 41 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-04, 18:27 PM

 wrote:
I am facing that same issue too.
Please suggest what to do

Hi.

 

Right now, the best thing you all can do it provide as much detail as possible.

 

  1. When do you see this happening? Where is the phone? What have you most recently been doing with the phone?
  2. Do you have any cases, clings or screen protectors on the phone?
  3. How frequently does it happen (that you notice). How many times per day?
  4. And please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to  look at your apps to see if they are a source of problems.Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
  5. If you can, please share a bug report after you see this happen. Here's how to do that.
    1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode
    2. After the above steps Developer options will be enabled and will show in your Settings menu.
    3. Go to Settings > Developer options > Enable USB debugging > Toggle On
    4. Enable Settings > Developer options > Enable Bug Report shortcut > Toggle On
    5. Once the issue is reproduced, Go to Settings > Developer options > Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
    6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
    7. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or email to supportforums@motorola.com, and include a note referring to this post so we know what it refers to.
    8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

We are very interested in getting to the bottom of this, but we can't reproduce it so we need some help. 

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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23 Posts

10-21-2018

India

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  • Message 42 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-05, 9:35 AM

I'd written earlier that the issue resurfaced, but it seemed to be a one-off occurrence. Stopped seeing it after a few mins.

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2 Posts

11-07-2018

India

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  • Message 43 of 117

Finger print sensor is dirty. Please clean and try again

2018-11-07, 12:51 PM

 Hi All,

 

Lat week I got Moto one power / P30 note delivered and I configured all apps, security and smart lock. 

 

One weird thing tjhat I noticed is the note message mentioned in this subject 'Finger print sensor is dirty. Please clean and try again'. 

I never tried to unlock the phone but still getting this warning message every minute which is really weird and annoying. 

 

Please let me know if there is any setting chnage requried. 

 

Thanks

Kalai

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2 Posts

11-07-2018

India

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  • Message 44 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-07, 13:16 PM

Hi, 

 

Can you please forward the video to this mail id pls rishaban_1987@yahoo.co.in?

 

and please share the solution. 

 

Thanks

Kalai

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19826 Posts

02-03-2016

United States of America

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  • Message 45 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-07, 14:12 PM
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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19826 Posts

02-03-2016

United States of America

2500 Signins

62923 Page Views

  • Posts: 19826
  • Registered: ‎02-03-2016
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  • Views: 62923
  • Message 46 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-07, 14:14 PM

 wrote:

Even in safe mode too, it's showing that message

Im attaching the pic..


Hi.

 

Are you still having this show up? If so, can you help us out with the information requested here?

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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19826 Posts

02-03-2016

United States of America

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62923 Page Views

  • Posts: 19826
  • Registered: ‎02-03-2016
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  • Message 47 of 117

Re: Finger print sensor is dirty. Please clean and try again

2018-11-07, 14:15 PM

Please do not start new threads before searching for existing threads on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. There is already a long discussion on this here, so please post there.

 

Thanks.

Locking this thread.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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9 Posts

10-25-2018

India

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  • Message 48 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-07, 14:51 PM

hey Matt here the google drive link of my bug report.

https://drive.google.com/open?id=1BNXEXt5B0C6Go0142UiCx9wV7AsrxC4A

Bug report and all phone details like IMEI number and serial number is there :)

 

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19826 Posts

02-03-2016

United States of America

2500 Signins

62923 Page Views

  • Posts: 19826
  • Registered: ‎02-03-2016
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  • Views: 62923
  • Message 49 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-07, 15:18 PM

 wrote:

hey Matt here the google drive link of my bug report.

https://drive.google.com/open?id=1BNXEXt5B0C6Go0142UiCx9wV7AsrxC4A

Bug report and all phone details like IMEI number and serial number is there :)

 


Thanks so much!

 

Anyone else who has this -- if you can do the same that would be great.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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23 Posts

10-21-2018

India

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  • Message 50 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-08, 6:08 AM

Hey forum,

 

I've been keeping a constant watch on my phone after removing the screen cling. It's definitely significantly reduced the problem. I see the issue now maybe once or twice a week. So if you're facing the issue and have the stock screen cling on, remove that first. It'll only help.

 

That aside, there is some other issue that's causing the FPS to get triggered, even though not so frequently now as before. Ideally this issue wouldn't show up at all, and my phone is certainly not there yet.

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