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7 Posts

10-26-2018

India

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  • Message 51 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-11-09, 16:24 PM

Hey Matt,

Please find my bug report on below link

 

https://drive.google.com/file/d/1wEniIMgm63n7TyLKWf6VRu0xXtRoOf4C/view?usp=drivesdk

I have updated my profile with all details you mentioned above.

 

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4 Posts

11-07-2018

India

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  • Message 52 of 117

Re: Finger print sensor is dirty. Please clean and try again

2018-11-09, 17:33 PM

Same issue

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4 Posts

11-07-2018

India

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Re: Finger print sensor is dirty. Please clean and try again

2018-11-09, 18:17 PM

I have a same issue.

If this is a serious issue than tell me. My phone now under return/replace policy.

Please let me know what i need to do return/replace.

 

-Thanks

 

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1 Posts

11-08-2018

India

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  • Message 54 of 117

Notification about, Fingerprint sensor is dirty

2018-11-10, 19:29 PM

My Moto one power some times shows that "fingerprint sensor is dirty. please clean and try again". And it happens in safe mode also. Mostly it happens while charging. There is no dirt in it and I removed my saved fingerprint still it shows that, it's weird. How to get rid of it?

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19672 Posts

02-03-2016

United States of America

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  • Message 55 of 117

Re: Notification about, Fingerprint sensor is dirty

2018-11-12, 16:03 PM

[removed -- I'm stupid. - Matt]

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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7 Posts

10-26-2018

India

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  • Message 56 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-11-14, 14:47 PM

Hi Matt,

Any update on this? I have also submitted the bug report above in this thread.

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19672 Posts

02-03-2016

United States of America

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  • Message 57 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-11-19, 16:52 PM

 wrote:

Hi Matt,

Any update on this? I have also submitted the bug report above in this thread.


Hi, yes.

 

This should be addressed in Pie. Please wait for the update, and let me know if that takes care of it.

 

Thanks.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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23 Posts

10-21-2018

India

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  • Message 58 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-11-26, 7:21 AM
Hi Matt, thanks for that update! Will wait for Pie.

Forum, according to other posts here, it seems the Pie update can be expected in mid-December. Of course this is probably tentative, but it does signal the update is almost here.
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19672 Posts

02-03-2016

United States of America

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  • Message 59 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-11-26, 16:12 PM

 wrote:
Hi Matt, thanks for that update! Will wait for Pie.

Forum, according to other posts here, it seems the Pie update can be expected in mid-December. Of course this is probably tentative, but it does signal the update is almost here.

It's actually rolling out now, and has been for more than a week, but they did slow the roll-out to be sure it isn't introducing serious errors. 

 

Thanks.

 

- Matt

 

 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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11 Posts

10-31-2018

India

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  • Message 60 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-11-26, 17:06 PM
I got pie update.but fingerprint issue not solved,and it show fingerprint not organized with vibrate
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