Motorola Community

motorola one Phonesmotorola one / motorola one power
All Forum Topics
Options

10 Posts

10-29-2018

India

10 Signins

132 Page Views

  • Posts: 10
  • Registered: ‎10-29-2018
  • Location: India
  • Views: 132
  • Message 71 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-06, 8:05 AM

I also have this same problem. Screen automatically wakes up and say finger print sensor is dirty. Kindly fix this.

Reply
Options

11 Posts

10-31-2018

India

57 Signins

848 Page Views

  • Posts: 11
  • Registered: ‎10-31-2018
  • Location: India
  • Views: 848
  • Message 72 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-07, 6:00 AM
The issue is not solved,error message still occur. I send blug report to supportforms@motorola.com plz solve the error
Reply
Options

19672 Posts

02-03-2016

United States of America

2469 Signins

61863 Page Views

  • Posts: 19672
  • Registered: ‎02-03-2016
  • Location: United States of America
  • Views: 61863
  • Message 73 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-12, 15:19 PM

 wrote:
The issue is not solved,error message still occur. I send blug report to supportforms@motorola.com plz solve the error

Hi. Thanks for that report. We're having some struggles reproducing this and bug reports do help. 

 

If you can take one and send it, please include a link to this thread or at least something like "FPS dirty error MOP" in the subject, to help us identify it.

 

Instructions again, in case anyone else wants to send us a report.

 

Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go in to the developer options mode]
2. After the above steps Developer options will be enabled and will show in your Settings menu.
3. Go to Settings > Developer options > Enable USB debugging > Toggle On
4. Enable Settings > Developer options > Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings > Developer options > Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or in email to supportforums@motorola.com, and include a note referring to this post so we know what it refers to.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

4 Posts

12-12-2018

India

9 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎12-12-2018
  • Location: India
  • Views: 35
  • Message 74 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-18, 6:12 AM
Hii mat me also facing same issue. I had mailed de bug report kindly look into de matter.
Reply
Options

3 Posts

12-19-2018

India

5 Signins

84 Page Views

  • Posts: 3
  • Registered: ‎12-19-2018
  • Location: India
  • Views: 84
  • Message 75 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-12-19, 8:14 AM

Did this resolve your issue? I am experiencing the same issue with my Moto One Power

Reply
Options

4 Posts

12-12-2018

India

9 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎12-12-2018
  • Location: India
  • Views: 35
  • Message 76 of 117

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

2018-12-19, 8:37 AM

No not yet..

Reply
Options

11 Posts

10-31-2018

India

57 Signins

848 Page Views

  • Posts: 11
  • Registered: ‎10-31-2018
  • Location: India
  • Views: 848
  • Message 77 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-19, 8:57 AM
FPS issue is solved by Motorola through service centre.thans to Motorola and team.
Thanks to Matt,
Reply
Options

7 Posts

10-26-2018

India

22 Signins

216 Page Views

  • Posts: 7
  • Registered: ‎10-26-2018
  • Location: India
  • Views: 216
  • Message 78 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-19, 9:55 AM

Hey,

What solution did support center proposed?

 

Reply
Options

3 Posts

12-19-2018

India

5 Signins

84 Page Views

  • Posts: 3
  • Registered: ‎12-19-2018
  • Location: India
  • Views: 84
  • Message 79 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-19, 10:06 AM

Settings>>Security and Location>>Encryption and credential>>Clear all credential. 

Restart phone.

 

It got solved for me by using the above steps.

Reply
Options

11 Posts

10-31-2018

India

57 Signins

848 Page Views

  • Posts: 11
  • Registered: ‎10-31-2018
  • Location: India
  • Views: 848
  • Message 80 of 117

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

2018-12-19, 13:36 PM
They replaced by new one FPS.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms