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sam28
Paper Tape
Posts: 4
Registered: ‎09-12-2015
Location: IN
Views: 621
Message 91 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

Hi,

 

to continue the issue-my phone is just 1 week old & I am also facing the same issue, ther error message flashes on screen even when phone is kept idle, please confirm what's the problem?

Dear Matt,

Kindly revert with solution

Bobby1209
Fanfold Paper
Posts: 8
Registered: ‎01-07-2019
Location: IN
Views: 613
Message 92 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

It is not a device error, the error is seen on ly when you update your mobile to Andriod 9 OS.

 

To avoid it, you can turn off Peek Display in Moto Display options.

Bobby1209
Fanfold Paper
Posts: 8
Registered: ‎01-07-2019
Location: IN
Views: 612
Message 93 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

Need an update from Andriod to fix this issue.

Ashubgs90
What's DOS?
Posts: 1
Registered: ‎02-03-2019
Location: IN
Views: 531
Message 94 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Hey Mat,

 

I am also keep getting same issue.  can u suggest what i should do?

Santo3
Paper Tape
Posts: 5
Registered: ‎07-03-2017
Location: IN
Views: 527
Message 95 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

I expected that January security update might fix the finger print sensor error. But it did nothing.

 

Is Motorola listening? 

santoshds90
Paper Tape
Posts: 2
Registered: ‎01-29-2019
Location: IN
Views: 487
Message 96 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

Remove all the accounts and do factory reset solved my problem regarding this.

sam28
Paper Tape
Posts: 4
Registered: ‎09-12-2015
Location: IN
Views: 453
Message 97 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

Hi, 

Alongwith this problem I have also experienced that double karate chop to turn on the torch is also not working, anybody experiencing the same?

ayushk1
Paper Tape
Posts: 3
Registered: ‎10-21-2018
Location: IN
Views: 389
Message 98 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Hey Matt,

I am facing the same problem as TaurusSplat i.e it is showing me that the fingerprint sernsor is dirty even after cleaning it. Is there anything in works?

Koti123
What's DOS?
Posts: 1
Registered: ‎01-29-2019
Location: IN
Views: 366
Message 99 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Hi Matt,

Could you please update the status on this bug.

My phone still having the same issue even after upgrading to 9 and latest security patch updates.

It is vibrating all the time with inactive screen.

nijin_
Fanfold Paper
Posts: 5
Registered: ‎01-29-2019
Location: IN
Views: 335
Message 100 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Are u joking remaining all others can watch video.i am also facing this problem.i think u escape from responsibilities.

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