cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
troy19
Paper Tape
Posts: 1
Registered: ‎02-24-2019
Location: IN
Views: 727
Message 101 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

I tried with other fingers, surprisingly I am not facing the issue!
I think the issue is solved!!
Motorola Admin Motorola Admin
Motorola Admin
Posts: 17,031
Registered: ‎02-03-2016
Location: US
Views: 659
Message 102 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner


@troy19 wrote:
I tried with other fingers, surprisingly I am not facing the issue!
I think the issue is solved!!

Are others seeing improvement here after the recent software update?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
ArJuNAcHuu
Punch Card
Posts: 9
Registered: ‎10-25-2018
Location: IN
Views: 653
Message 103 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

hey Matt, Kudos,, The problem is solved,, after the update, till now there is no problem, i'm so happy that Motorola finally solved this... 

ayushk1
Paper Tape
Posts: 3
Registered: ‎10-21-2018
Location: IN
Views: 652
Message 104 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Yes I have not seen the error anymore after the update. I got it yesterday.

Divyansh__
Paper Tape
Posts: 2
Registered: ‎11-11-2018
Location: IN
Views: 646
Message 105 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

The issue is resolved... thankyou.
Bobby1209
Fanfold Paper
Posts: 8
Registered: ‎01-07-2019
Location: IN
Views: 645
Message 106 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Yes, after latest update it got resolved.

 

Very happy for the fix.

 

I didn't find any issue after latest update.

 

Kudos to all the team.


 

sam28
Paper Tape
Posts: 4
Registered: ‎09-12-2015
Location: IN
Views: 503
Message 107 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

Hi,

 

It has been more than 10 days & I can say that recent update has indeed solved the issue. Kudos to moto team & Matt for this achievement. I hope the same kind of co-operation for future problems, if any.

sam28
Paper Tape
Posts: 4
Registered: ‎09-12-2015
Location: IN
Views: 502
Message 108 of 110

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Dear Matt,
It has been more than 10 days & I can say that recent update has indeed solved the issue. Kudos to moto team & to you for this achievement. I expect the same kind of co-operation for future problems, if any.
samwarren
What's DOS?
Posts: 1
Registered: ‎04-02-2019
Location: US
Views: 346
Message 109 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power

I see other now have no problem with finger print screen. I just opened the box yesterday and am unable to do the scan. Message is as others had reported....fingerprint sensor is ndirty....

Pls advise.

Sam

Motorola Admin Motorola Admin
Motorola Admin
Posts: 17,031
Registered: ‎02-03-2016
Location: US
Views: 325
Message 110 of 110

Re: "Fingerprint sensor is dirty. Please clean and try again" error on one power


@samwarren wrote:

I see other now have no problem with finger print screen. I just opened the box yesterday and am unable to do the scan. Message is as others had reported....fingerprint sensor is ndirty....

Pls advise.

Sam


Hi.

 

Did you get the error when trying to set up a fingerprint, or when using the FPS after setting it up? 

 

If the phone was shipped with original software, it may not be on the current version, which contained the fix. Please go into Settings > System > System updates and make sure there are not updates waiting. If there are, please download and install them. Then post what version you are on.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Top Kudoed Authors