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M121
Blue Screen Again
Posts: 11
Registered: ‎10-30-2018
Location: IN
Views: 693
Message 31 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

I have facing same problem on my device

ArJuNAcHuu
Punch Card
Posts: 8
Registered: ‎10-25-2018
Location: IN
Views: 682
Message 32 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Even in safe mode too, it's showing that message

Im attaching the pic..

Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,686
Registered: ‎02-03-2016
Location: US
Views: 627
Message 33 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner


@ArJuNAcHuu wrote:

Even in safe mode too, it's showing that message

Im attaching the pic..


Do I see the cling on there?

 

Let me perfectly straight and say that I will not consider any troubleshooting, escalations, etc., if you have the screen-cling on the phone.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,686
Registered: ‎02-03-2016
Location: US
Views: 625
Message 34 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner


@M121 wrote:

I have facing same problem on my device


Hi.

 

Can you tell me more about the headset you are using?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Zohair_A
Fanfold Paper
Posts: 7
Registered: ‎10-25-2018
Location: IN
Views: 586
Message 35 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Are you advising to use device without any sort of screen protection? Usually everyone uses a screen protection to avoid scratches & damage on screen.

TaurusSplat
Serial Port
Posts: 22
Registered: ‎10-21-2018
Location: IN
Views: 560
Message 36 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

I must say that other than the one or two times I might have seen the error happen after removing the screen cling, the issue seems to have been resolved completely now. So if you still have the screen cling on and are facing this issue, remove it immediately and monitor the occurrence of the issue for at least 24 hours.

ArJuNAcHuu
Punch Card
Posts: 8
Registered: ‎10-25-2018
Location: IN
Views: 503
Message 37 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

hey Matt, 

Today i formatted the phone once again and removed the screen guard (cling) too,,,but there is no change.. its still showing Smiley Sad and also in safe mood too,, i couldnt the get pic of safe mode

Here attaching the image shoing error message in normal mode

 

TaurusSplat
Serial Port
Posts: 22
Registered: ‎10-21-2018
Location: IN
Views: 463
Message 38 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

Okay, I may have spoken too soon. The issue has started again from today Smiley Sad

M121
Blue Screen Again
Posts: 11
Registered: ‎10-30-2018
Location: IN
Views: 457
Message 39 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

 I am using Jbl T100 headset

AkashJ15
Paper Tape
Posts: 1
Registered: ‎11-28-2016
Location: IN
Views: 411
Message 40 of 100

Re: [Motorola One Power] Proximity sensor triggers fingerprint scanner

I am facing that same issue too.
Please suggest what to do.
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