11-09-2018 10:17 AM
I have a same issue.
If this is a serious issue than tell me. My phone now under return/replace policy.
Please let me know what i need to do return/replace.
11-10-2018 11:29 AM
My Moto one power some times shows that "fingerprint sensor is dirty. please clean and try again". And it happens in safe mode also. Mostly it happens while charging. There is no dirt in it and I removed my saved fingerprint still it shows that, it's weird. How to get rid of it?
11-12-2018 08:03 AM - edited 11-19-2018 08:50 AM
[removed -- I'm stupid. - Matt]
11-19-2018 08:52 AM
Any update on this? I have also submitted the bug report above in this thread.
This should be addressed in Pie. Please wait for the update, and let me know if that takes care of it.
11-25-2018 11:21 PM
11-26-2018 08:12 AM
Hi Matt, thanks for that update! Will wait for Pie.
Forum, according to other posts here, it seems the Pie update can be expected in mid-December. Of course this is probably tentative, but it does signal the update is almost here.
It's actually rolling out now, and has been for more than a week, but they did slow the roll-out to be sure it isn't introducing serious errors.
11-26-2018 09:58 AM
I got pie update.but fingerprint issue not solved,and it show fingerprint not organized with vibrate
Can you be more specific? Are you saying that you're still seeing the "fingerprint sensor is dirty" message?
Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.
Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
11-26-2018 10:28 PM