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14 Posts

11-27-2018

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select sim card for calling after Android 9 Pie update

2018-12-05, 11:10 AM

Hi,

after Pie Update on my motorola one, I do not have the choice tu use sim 1 or sim 2 for calling.

on parameter there is choice (ask each time, use sim1 ) but there is no use sim2.

I have selected "ask each time" but phone did not ask when I'm calling!

 

can you solve this bug.

Regards,

 

 

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5988 Posts

12-04-2017

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  • Message 2 of 18

Re: select sim card for calling after Android 9 Pie update

2018-12-06, 12:19 PM

Hi fdenis,

 

Thanks for reporting, just to confirm the if we are doing it right? Locate Settings > Network & Internet > SIM cards > Manual > Always ask > select the appropriate one > Reboot the device and observe.

 

You can also swap the SIM cards and try again. Let us know how it goes?

 

Regards,

Swaraj

Moto Support.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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14 Posts

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Re: select sim card for calling after Android 9 Pie update

2018-12-06, 12:57 PM
When I reboot It was running fine.
But for how many times?
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14 Posts

11-27-2018

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  • Message 4 of 18

Re: select sim card for calling after Android 9 Pie update

2018-12-13, 8:40 AM
yesterday, same problem ...
phoning with the wrong SIM card costs me money!
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15 Posts

11-15-2018

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  • Message 5 of 18

Re: select sim card for calling after Android 9 Pie update

2018-12-31, 2:07 AM
I have the same problem. I emailed the bug report but I still don't get any response
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14 Posts

11-27-2018

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Re: select sim card for calling after Android 9 Pie update

2018-12-31, 8:33 AM

Swaping sim cards IS notworking. ...

Ce are looking for solutions notre for trucks.

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17467 Posts

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Re: select sim card for calling after Android 9 Pie update

2019-01-03, 16:54 PM

 wrote:

Swaping sim cards IS notworking. ...

Ce are looking for solutions notre for trucks.


Has the problem come back since the reboot?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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  • Message 8 of 18

Re: select sim card for calling after Android 9 Pie update

2019-01-04, 9:26 AM
yes, every days.
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17467 Posts

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Re: select sim card for calling after Android 9 Pie update

2019-01-04, 15:20 PM

 wrote:
yes, every days.

Thanks. Can you please let me know the carriers you are using?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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69 Posts

12-29-2018

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  • Message 10 of 18

Re: select sim card for calling after Android 9 Pie update

2019-01-05, 11:28 AM

Clear Storage for Dual SIM Settings and check if it works or not

 

 

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01-08-2019

BR

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  • Message 11 of 18

Re: select sim card for calling after Android 9 Pie update

2019-01-08, 1:14 AM
Meu celular está com o problema no dados móveis ele tem internet mais fica com o nome suspenso
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  • Message 12 of 18

Re: select sim card for calling after Android 9 Pie update

2019-01-08, 9:37 AM
sim 1 is free.fr for phone an data
sim2 is yallo.ch for phone only
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  • Message 13 of 18

Re: select sim card for calling after Android 9 Pie update

2019-01-08, 9:39 AM

I do not have this app on my phone.

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69 Posts

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  • Message 14 of 18

Re: select sim card for calling after Android 9 Pie update

2019-01-08, 9:53 AM

if its about Dual SIM Settings :

Tap on Settings >> Apps & Notifications >> See All Apps >> 3 Vertical Dots >> Show System >> Dual SIM Settings >> Storage >> Clear Storage

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01-12-2019

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  • Message 15 of 18

Re: select sim card for calling after Android 9 Pie update

2019-01-12, 21:09 PM

I have similar issue. My Moto X4 phone was working fine two-three days ago untill I upgraded to  Android 9. 

I have 2 sims - sim1 for making calls (free calls) and sim2 for other work related issues for receiving calls mostly. 

Internet is from the sim1 which provides me 4G services. However now after the Android 9 upgrade I am facing this issue/bug: sim1 is not receiving any calls but internet is working fine with 4G connectivity. I have to disable sim1 and enable it to recieve incoming calls. In this case sim2 becomes the default calling sim. This happens after every 50-60 minites, i.e. I'm not able to receive any calls from sim1 and then sim2 becomes the default calling sim and I have to manually disable and enable sim1 from settings menu to make it work.  In more details suppose someone calls me on sim1 then they are able to hear the ring from their end but I m not receiving any calls. I have to  disable and enable sim1 to make it work which again won't work after 50-60 min and again I have to disable and enable sim1 which is very frustrating. In this whole process internet is active.

(Please note that when my phone is able to recieve the incoming calls from sim1 there is a small phone like icon with 4G written on it at the top right corner of the phone. But when the phone faces this problem of not receiving calls from sim1 then that icon is not displayed.)

 

I tried network reset and factory reset and restart.. none on it solve the problem. 

I kept my connectivity for sim1 on 3G mode but again it won't solve the issue and same problem persist.  Please help to resolve this issue

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1 Posts

03-20-2019

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  • Message 16 of 18

Re: select sim card for calling after Android 9 Pie update

2019-03-20, 16:06 PM

Hello All,

I also faced the same issue, but I also found one solution to it. I hope they will fix this in their next update but for now we can fix this with some small changes

Go to settings->Network & internet-> SIM cards-> just below where the two SIM slot shows there is Dual SIM usage profile-> go to Manual-> click bottom right corner"NEXT"-> SKIP->NEXT-> you shall reach the page where you can Customize your SIMs, "Customize your SIMs"-> for Sim slot 1 set the "Number field" as your 10 digit mobile number that is assigned to that sim-> then click NEXT->and for Sim slot 2 set the "Number field" as your 10 digit mobile number that is assigned to that sim-> NEXT->FINISH

and that's all, you shall not face any problem now.

Let me know if you still face this problem

 

Thanks

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1 Posts

06-23-2019

GR

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  • Message 17 of 18

Re: select sim card for calling after Android 9 Pie update

2019-06-23, 16:13 PM

I am facing a similar problem. I have a motorola g6 plus.

I have specified in the manual settings that one number must be called with sim 2. However, the phone calls it using the default sim 1.

The solution described above does not make sense.

Motorola should provide support, they advertise this phone as dual sim capable.

 

 

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06-27-2019

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  • Message 18 of 18

Re: select sim card for calling after Android 9 Pie update

2019-06-27, 3:19 AM
Buenas, quería consul xq compré en otro one y tiene solo ranura para una sim y una sd, pero tiene marcado para la otra sim, la tendré que recortar yo? O el teléfono no está habilitado para esto?
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