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04-14-2021

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Unsupported Media

2021-04-14, 19:25 PM

Hello Team,

 

It has been many months now, randomly I find many of my pictures taken by camera shows thumbnail as *Unsupported Media*

 

It happens within few minutes or after a month, couldn't find the reason behind it neither any pattern for it.

 

Need ASAP assistance on same to fix it on priority.

 

Moto One Fusion+

Android 10 Last patch updated on 1-Mar-2021

Screenshot_20210415-005410.jpg Screenshot_20210415-005243.png
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2760 Posts

03-04-2016

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Re:Unsupported Media

2021-04-15, 5:15 AM

@ JaywantD wrote:

Hello Team,

 

It has been many months now, randomly I find many of my pictures taken by camera shows thumbnail as *Unsupported Media*

 

It happens within few minutes or after a month, couldn' find the reason behind it neither any pattern for it.

 

Need ASAP assistance on same to fix it on priority.

 

Moto One Fusion+

Android 10 Last patch updated on 1-Mar-2021


Hi, 

 

I have moved your post to motorola one fusion+. Originally you have posted under the motorola one vision plus community. Someone from the team is expected to be there soon to help you further.

 

Regards

Sandip



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998 Posts

11-24-2020

India

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Re:Unsupported Media

2021-04-15, 7:51 AM

Hi JaywantD

 

Welcome to Motorola Forums. Sorry to hear you're having issues with your phone. I will try my best to help you with this. It would be great if you could tell me a bit more about it. Does it happen only for the photos which are taken by the default Camera app? Are you using any 3rd party Camera application? Since when you are facing this? Have you modified any settings? So I can check and assist you further. 

 

Thanks

Sunitha



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5 Posts

04-14-2021

India

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Re:Unsupported Media

2021-04-15, 8:51 AM

Hello Sunitha,

 

Yes the pics are taken with default Moto Camera App.

No any 3rd party Camera App is installed till date.

As mentioned earlier pics do not open randomly.

 

Thanks in advance.

Jaywant D

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998 Posts

11-24-2020

India

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Re:Unsupported Media

2021-04-16, 6:36 AM

@ JaywantD wrote:

Hello Sunitha,

 

Yes the pics are taken with default Moto Camera App.

No any 3rd party Camera App is installed till date.

As mentioned earlier pics do not open randomly.

 

Thanks in advance.

Jaywant D

 

Hi Jaywant, 

 

Thank you for confirming! Are you saving the photos to an SD card? If yes, can you please try saving to device storage and check? There could be an SD card getting corrupted. 

 

Thanks

Sunitha



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5 Posts

04-14-2021

India

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Re:Unsupported Media

2021-04-27, 14:11 PM

Hello Sunitha,

 

I don't have any SD card installed.

Pics are getting stored over built-in storage.

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998 Posts

11-24-2020

India

140 Signins

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  • Posts: 998
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Re:Unsupported Media

2021-04-28, 14:00 PM

@ JaywantD wrote:

Hello Sunitha,

 

I don' have any SD card installed.

Pics are getting stored over built-in storage.

Hi Jaywant D, 

 

Thank you for confirming! I would suggest you take all data back-up with the help of the Rescue and Smart Assistance tool, please click the link here and perform Factory Data Reset without an automatic restore. Post reset please check the device without installing any application and let us know how it goes. 

 

Thanks

Sunitha



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5 Posts

04-14-2021

India

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  • Posts: 5
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  • Message 8 of 9

Re:Unsupported Media

2021-05-29, 14:29 PM

Hello Sunitha,

 

Sorry for delay in reply.

Will there be any advantage if I reset my mobile with (LMSA) the process which you have shared; compared to default option available on mobile under System > Advanced > Reset Options > Erase All Data (factory reset)

 

Thanks & Regards,

JaywantD

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5 Posts

04-14-2021

India

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  • Posts: 5
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  • Message 9 of 9

Re:Unsupported Media

2021-05-29, 14:39 PM

in fact I'm facing other issues as well, as below,

 

- Unable to control incoming call volume after receiving the call. This is the most annoying thing which happens always all time.

- Even though default SMS outgoing sim is selected as sim1 80% sms get sent via sim2 only. Whereas before sending sms I had confirmed that sim1 is selected for sending sms. Due to this non personal people are getting communicated via private number. This is the most irritating thing happening now a days.

- Unable to accept call, when one call is ongoing. This happens very frequently.

- Unable to receive call (appx once or twice in a month).

- Unable to merge calls. Happens frequently.

 

I hope these issues will be sorted out after factory-reset.

 

Thank & Regards,

JaywantD

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