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85 Posts

11-03-2019

BG

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Re:Android 10 2.4ghz speed unbearable

2020-03-25, 13:54 PM
Same version, but reteu channel
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03-24-2020

UA

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Re:Android 10 2.4ghz speed unbearable

2020-03-25, 16:51 PM
reteu Android 10 QSAS30.62-24-3
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02-24-2020

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Re:Android 10 2.4ghz speed unbearable

2020-03-25, 21:27 PM
I should also add that my upload speeds on 2.4 are fine. No change. Only downloads are slow
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03-26-2020

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Re:Android 10 2.4ghz speed unbearable

2020-03-26, 15:48 PM

I am also having this issue! Glad to know I'm not imagining the slower speeds. Hoping we get a fix soon.

 

Software channel: retla

Android version: Android 10

Build number: QSA30.62-24-4

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03-26-2020

SK

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  • Message 15 of 37

Re:Android 10 2.4ghz speed unbearable

2020-03-26, 20:01 PM

Probably same issue. Wifi connection is very slow. Occurred after android 10 update. Didn't test it with 5ghz wifi yet. My router doesn't support 5ghz

 

Phone is not very useful in this state. 

 

Channel: reteu

Build: QSAS30.62-24-3

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17919 Posts

02-03-2016

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Re:Android 10 2.4ghz speed unbearable

2020-03-27, 14:07 PM

Hey everyone.

 

Thanks for chiming in. Weird that we have some that work and some that do not.

 

Can you please provide:

  • The make of your router.
  • The model name/number of your router.
  • Router software version. (Make sure your software is updated, please.)

 

I may come back and ask for bug reports. Let me check with the wifi team.

 

-Matt

 

 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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Re:Android 10 2.4ghz speed unbearable

2020-03-27, 14:46 PM

So it happens on every Wifi I connect to but if you wan the make and model of my home one, it's:

 

  • Google Wifi
  • Model NLS-1304-25
  • Software version 12371.52.22

 

Had no issues before A10. All my other devices on my network are pulling in 70-80mpbs on 2.4ghz, which was close to what my Moto Vision was getting before the recent upgrade.

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Re:Android 10 2.4ghz speed unbearable

2020-03-27, 17:44 PM

Hi.

 

Since we have several owners with this issue, AND others who don't have it on the same build, this is going to take some digging.

 

So, some bug reports would be great. This isn't as complicated as it looks...

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport in an email to supportforums@motorola.com. Please be sure to reference or provide a link to this post so we know what the bug report refers to.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

Also, please provide your Wifi Make, Model, security type, and band 2.4 or 5ghz, if possible.

 

Thanks a lot.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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  • Message 19 of 37

Re:Android 10 2.4ghz speed unbearable

2020-03-28, 14:13 PM
MikroTik hAP mini (RB931-2nD) RouterOS v.6.46.4
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17919 Posts

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Re:Android 10 2.4ghz speed unbearable

2020-03-31, 13:45 PM

MikroTik hAP mini (RB931-2nD) RouterOS v.6.46.4

 

Hi.

 

Many thanks for the bug report.

 

Can you test your wifi after removing Instagram from your phone? Please let me know if that helps. If it does not, would you mind sending another bug report, taken while Instagram is off the phone?

 

Thanks!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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